Job Details

Maintenance Business Manager (MBM)

Department: Infor Maintenance Business

Location: Barcelona, Spain

The Maintenance Business Managers' role is a sales function requiring experience in managing and selling to customers. The primary responsibility of the Maintenance Business Manager is to develop a positive and productive long-term relationship with the existing client base, which results in customer retention and consistent maintenance revenue. The MBM may have accounts assigned to them directly and /or be required to assist with accounts or channel partners assigned to other MBM's.

Job Duties and Responsibilities

• Protect and grow the maintenance revenue stream from assigned customers and/or channel partners
• Drive maintenance renewal activities according to defined processes, procedures and systems
• Apply annual uplifts as directed and deliver the Infor 'Value for Maintenance' message
• Ensure timely and accurate maintenance renewals are in place for all open agreements
• Proactively manage or assist with assigned accounts, which may include visits to customer sites in agreement with the Regional Manager, IMB.
• Assist in the tracking and reporting of customer renewal and retention data
• Resolve account problems and customer concerns or proposals
• Serve as liaison between customers and appropriate company departments to resolve escalated questions and issues and to maximize maintenance revenue
• Identify opportunities and upsell the enhanced Support offerings (Premium, Elite)
• Follow up assigned customer win-backs
• Develop cross-sell leads within assigned accounts

Job Requirements

• Sales or telephone sales experience and/or customer service/support experience
• Sales and negotiation skills
• Strong objection handling skills
• Oral and written communication skills
• Fluent in English
• Fluent in either French, Spanish or Italian
• Basic knowledge of the software industry and typical product deployment
• Advanced Microsoft skills including Word, Excel, PowerPoint, Outlook
• Experience of working with and understanding contracts
• Interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills
• Good decision making ability
• Strong customer service orientation
• Real Team player

INTERNAL CANDIDATES ELIGIBILITY TO APPLY:

Internal candidates must meet the above qualifications and be an employee in good standing. Internal candidates must notify their manager prior to submitting their resume. Consideration and/or interviews will be based on the above criteria.