Maintenance Business Manager (MBM)Infor Global Solutions, Inc.
THIS JOB HAS EXPIRED
Maintenance Business Manager (MBM) Department
Support Requisition Number
Czech Republic Location
Czech Republic, Prague,Na Strzi 65/1702 Date Posted
Friday, July 27, 2012 Job Profile
Maintenance Business Manager (MBM)
Department: Infor Maintenance Business
Location: Praha , ÄŒR
The Maintenance Business Managers' role is a sales function requiring experience in managing and selling to customers. The primary responsibility of the Maintenance Business Manager is to develop a positive and productive long-term relationship with the existing client base, which results in customer retention and maintenance revenue. The MBM may have accounts assigned to them directly and /or be required to assist with accounts or channel partners assigned to other MBM's.
Job Duties and Responsibilities
Protect and grow the maintenance revenue stream from assigned customers and/or channel partners in the Hospitality business
Drive maintenance renewal activities according to defined processes, procedures and systems
Apply annual uplifts as directed and deliver the Infor 'Value for Maintenance' message
Ensure timely and accurate maintenance renewals are in place for all open agreements
Proactively manage or assist with assigned accounts, which may include visits to customer sites in agreement with the Regional Manager, IMB.
Assist in the tracking and reporting of customer renewal and retention data
Resolve account problems, escalations and customer concerns or proposals
Serve as liaison between customers and appropriate company departments to resolve escalated questions and issues and to maximize maintenance revenue
Follow up assigned customer win-backs
Develop cross-sell leads within assigned accounts
Sales or telephone sales experience and/or customer service/support experience
Very well organized and used to working from spreadsheets.
Sales and negotiation skills
Strong objection handling skills
Oral and written communication skills
Fluent in English.
Fluent in German and/or French.
Basic knowledge of the software industry and typical product deployment
Advanced Microsoft skills including Word, Excel, PowerPoint, Outlook
Experience of working with and understanding contracts
Organizational and follow up skills, problem solving and analytical skills