Manager, Activations Team MegaPath Networks
THIS JOB HAS EXPIRED Manager, Activations Team ? Austin, TX
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
Manager (Activations) Responsibilities:
Manage a team of MegaPath Activations Tier 2, Tier 3, Team Leads, and Supervisor.
You lead, motivate, mentor, supervise, manage and ultimately responsible for the on-time delivery of MegaPath products/services and SLAs assigned to your team.
Resolve customer escalations via direct verbal communication and written communication
Work on internal/external projects as directed by management
Directly interface with customers and customer project management teams to continually provide support for solution development and implementation.
Develop, maintain and report on Key performance indicators for the product performance
Call Center: Management of inbound call teams with metrics of ASA, AHT, Service Levels, and forecasts
Process and procedure knowledge with experience in reviewing, editing, formalizing, and driving training to the technician level
Detail oriented in circuit delivery, testing, troubleshooting, documentation, and training
Creating process to improve case/trouble ticket work and provide next level training design
Ticket Management, team management, team dynamics, leadership, and strategic thinking
Qualified candidates will have intermediate ILEC design and working experience.
Hands on IPv4/IPv6 routing & router experience for commercial WAN/LAN networks.
Configuration experience of router services such as IPSEC, DNS, ACL?s, Port Forwarding, NAT & DHCP
Intermediate Interface knowledge, Error statistics, Event logs, Sync loss & DLCI creation
Ethernet experience of Half/Full duplex, VLAN, Firewall policies
Network RFC?s such as 1483/1490, Wireless, Encapsulations such as MLPPP, PPPOE, MLFR
BA/BS plus 3-5 yrs experience (or) MBA, MA, MS with 2-3 yr experience
Ability to resolve complex issues in creative/efficient ways
Ability to exercise judgment in selecting methods/techniques/criteria of obtaining results
Ability to network w/key contacts with internal and external organization
Ability to determine methods/procedures on new assignments
Proven record of successfully managing operational teams
Effective written and verbal communications, must dominate the English language.
Prior work history involving PCI compliance and/or HIPAA security compliance
Experience with WAN connectivity issues with such technologies as T1, cable, XDSL, DS3, OCX, Ethernet, DBU, and 3g/4g wireless.
Deep understanding of networking related protocols, including MPLS, IPSec, RIP, OSPF, BGP, DHCP, ACLs and firewalls, QoS, VOIP, and DNS.
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
||Austin, TX |
THIS JOB HAS EXPIRED