Manager, Client Success Lotame Solutions
THIS JOB HAS EXPIRED Lotame Solutions, Inc. is the leading Data Managing Platform (DMP) for integrating and activating audience data. We?re hiring a Client Success Manager to work in our Columbia, MD office. The position will be responsible for all aspects of client management and success; ensuring client adoption, engagement, usage and growth.
? Create and maintain strong relationships across multiple levels of a client?s organization.
? Develop a deep understanding of the client?s business goals.
? Maintain active dialogue with clients through weekly meetings.
? Analyze and address inbound client requests to ensure client satisfaction, client engagement and product usage.
? Communicate client feedback and product requests to internal teams.
? Partner with Sales team to upsell premium services and achieve 100% renewal rate.
? Collaborate with multiple teams to deliver results and execute business initiatives.
? Bachelor degree required.
? 3+ years of client-facing experience.
? 1 or more years in ad operations or ad network operations preferred.
? Ability to manage multiple projects and clients simultaneously.
? Exceptional verbal and written communication skills.
? Strong interpersonal skills and team-first attitude.
? Effective decision-making/problem-solving skills.
? Strong knowledge of ad technology, online advertising and the digital space in general.
||8850 Stanford Blvd. |
Columbia, MD 21045
THIS JOB HAS EXPIRED