Manager, Client Success Lotame Solutions
THIS JOB HAS EXPIRED Lotame Solutions, Inc. is the leading Data Managing Platform (DMP) for integrating and activating audience data. We?re hiring a Client Success Manager to work in our Columbia, MD office. The position will be responsible for all aspects of client management and success; ensuring client adoption, engagement, usage and growth.
Create and maintain strong relationships across multiple levels of a client?s organization.
Develop a deep understanding of the client?s business goals.
Maintain active dialogue with clients through weekly meetings
Analyze and address inbound client requests to ensure client satisfaction , client engagement and product usage.
Communicate client feedback and product requests to internal teams.
Partner with Sales team to upsell premium services and achieve 100% renewal rate.
Collaborate with multiple teams to deliver results and execute business initiatives.
Bachelor degree required.
3+ years of client-facing experience.
1 or more years in ad operations or ad network operations preferred.
Ability to manage multiple projects and clients simultaneously.
Exceptional verbal and written communication skills.
Strong interpersonal skills and team-first attitude.
Effective decision-making/problem-solving skills.
Strong knowledge of ad technology, online advertising and the digital space in general.
||8850 Stanford Blvd. |
Columbia, MD 21045
THIS JOB HAS EXPIRED