Manager, Corporate Helpdesk Rearden Commerce

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Rearden Commerce, creator of Deemâ"¢, is transforming commerce on behalf of buyers and sellers. Through a suite of interoperable smart applications, the Deem platform is designed to leverage big data, analytics and semantics technology to optimize the exchange of goods, services, and information with personalization and repeat value to drive customer loyalty. The Deem platform's smart commerce solutions seek to optimize daily business functions, including travel, procurement and expense management, and are distributed globally by more than 40 strategic partners including American Express and JPMorgan Chase â€" connecting millions of consumers and over 7,500 business customers across every market segment to more than 1.2 million merchants. Rearden Commerce is headquartered in Foster City, California. For more information about Rearden Commerce, visit http://www.reardencommerce.com/company/about.html; and to learn more about Deem, visit http://www.deem.com.

We are looking for a strong technical leader with irresistible personality. This person will be managing our current helpdesk team. He or She must have strong management skills and ability to plan and execute in a complex, fast paced environment. Candidates must have high energy, dedication, tenacious attention to detail, can-do attitude and expert-level skill. Minimum 3+ years experience. We are looking for the best - mature candidates with a passion for helping people and technologies in use.

• Lead Help Desk IT administrators to improve problem resolution, manage customer perceptions and build strong internal relationships.
• Continue to provide highly service oriented and customer focused atmosphere
• Provide tier 1 and tier 2 end user desktop support
• Plan ahead to maximize efficient and effective use of corporate personnel and technical infrastructure resources.
• Manage procurement and inventory of desktop hardware and software
• Assist in developing, planning, and implementation of Configuration, Asset, and Change Management
• Responsible for managing service desk support queues
• Supervise support participation in components of most enterprise expansion and relocation activities
• Work within the Help Desk System to maintain workflow and regular ticket reviews
• Assist in developing Help Desk strategy and service road maps
• Manage Help Desk support staff
• Other duties as assigned.

• Three or more years of relevant experience in managing and leading a helpdesk, desktop support or service desk team of 3 or more people in a corporate environment (user base 500+)
• Five or more years of relevant IT experience working in a helpdesk, desktop support or service desk role.
• Three or more years of relevant IT experience in administering corporate business systems such as Microsoft Exchange, Active Directory, and Microsoft servers (e.g. Windows 2003 and 2008)
• Three years of Apple administration in enterprise environments
• Proven ability to communicate effectively with technical and non-technical people.
• Experience with enterprise system management and monitoring solutions.
• Experience with administering virtual environments (e.g. VMware)
• Proficient in Microsoft Office applications, Windows desktop operating systems (Windows 7, Windows XP) and Active Directory.

Desired Qualifications:

• Microsoft MCSE or other certifications
• Experience with Shavlik, RT, Altiris
• Working knowledge of Ubuntu or other Linux flavors a plus
• Experience with SOX compliance

Location:	United States