Manager, Customer Program Management Intelligent Insites
THIS JOB HAS EXPIRED Responsibilities:
-- Establish the company's account management vision;
-- Develop and implement the company's account management strategy;
-- Participate in management level strategic planning and visioning activities;
-- Provide strategic mapping of customer needs for the company in tight collaboration with other departments;
-- Show strong collaboration with the field sales team, support services team and product management teams;
-- Define customer account management priorities and assignments of team member accountabilities;
-- Develop and execute an overall process to efficiently and effectively drive high satisfaction and revenue ensuring our best customers remain our best customers and playing a key role in adding new customers;
-- Develop and execute an overall process to efficiently and effectively drive productivity with leads and customer engagements with new and existing customers from reseller and referral partners;
-- Work effectively cross-group within the company organization - with special emphasis on strong communication, collaboration and execution of customer and partner relationship development with the field sales team, support team and product management;
-- Own accountability for revenue quota from new and existing partners;
-- Manage expenses and metrics reporting as directed;
-- Lead the company's efforts to drive revenue through existing customers and referral and reseller partners;
-- Drive high customer satisfaction, growing existing customer revenue and productivity from reseller and referral partners;
-- Build the Customer Program Management team through mentoring and guidance;
-- Assist in developing the initial and long-term program plans that meet customer value/ROI objectives, using knowledge and experience of other customer solutions;
-- Assist with development, presentation and assessment of customer acquisition (sales) activities, including establishing customer Program objectives, use cases, value/ROI, and determining methods of measurements and communication;
-- Develop direct working relationships with C-suite and Program decision makers; understands customer mission, vision and objectives and initiatives to achieve goals;
-- Provide program definition direction to internal teams (IT, configuration, training, etc.) during deployment and throughout continuing operations;
-- Ensure all communications, internal and with customer, are completed, to include weekly status updates and executive updates;
-- Ensure issues are resolved timely and other program commitments are met by requesting and managing appropriate internal company resources during deployment and continuing operations;
-- Understand (deeply) reporting, analytics and user satisfaction metrics -- to identify and communicate opportunities for changes, enhancements or additional products and services to drive additional value;
-- Access internal Subject Matter Experts (SME's) for technical, product or value-delivery expertise; and provides field-level feedback to the development and refinement of related methodologies, tools, templates and other internal delivery mechanisms;
-- Maintain accountability for the profitability and cash flow of customer account to InSites, and is accountable to minimize InSites exposure and risks;
-- Foster a success-oriented, accountable, and ethical environment within the company;
-- Perform other activities and duties related to the role, as directed by management.
-- Bachelor's degree required, Masters preferred;
-- 8+ years of high level account management, partner/channel, or sales experience in a fast paced environment, including a minimum of seven years of experience at a management level required;
-- Healthcare focused IT sales, with emphasis on Enterprise Hospital Information Systems;
-- 8+ years of demonstrated, successful sales in the Healthcare IT market;
-- Excellent communication skills - written and verbal;
-- Strong presentation skills and proven presentation experience;
-- Smart and strong organizational skills, detail oriented, and the ability to handle multiple priorities;
-- Entrepreneurial spirit and experience;
-- Proven track record in building and growing customer relationships;
-- Excellent critical thinking skills;
-- Ability to work collaboratively with others, excellent team skills;
-- Excellent organizational, communication and interpersonal skills;
-- Experience with and understanding of complex health systems.
-- A fast paced environment where you will be challenged by team members that will expect only the very best from you.
-- A comfortable and collaborative work environment and the latest technology .
-- A great salary, full-benefits, stock options, and career advancement:
-- Vacation/Sick leave
-- Flexible Spending Account
-- Stock Options
-- And more!
Travel: Yes, approximately 50% of the time.
Physical Requirements: Occasional lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently may be required. Walking, standing, and bending to a significant degree or sitting most of the time with a degree of pushing and pulling of arm and/or leg controls may be required.
Other Requirements: Must be able to speak, read and comprehend, and adhere to all safety rules and regulations
Employer: We are an at-will employer
EEO: We are an equal opportunity employer
THIS JOB HAS EXPIRED
Are you open to exploring a career opportunity with a rapidly-growing, industry-leading software development company making an impact in the healthcare arenaInvestors: Arthur Ventures All Jobs: at Intelligent Insites
Fargo, ND 58102
|Company Profile:||Intelligent InSites believes in transforming healthcare operations with real-time operational intelligence, to improve care, enhance the human experience, and increase efficiency. We also believe in long-term partnerships with our customers, partners, and employees. With that in mind, keep reading and get to know us even better.|
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