Manager, Customer Service (VoIP) MegaPath Networks
THIS JOB HAS EXPIRED Description/ Responsibility:
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
VoIP Customer Service Mgmt:
Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews warranty claims. Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
3-5 years manager experience
Recommends changes to policies; establishes procedures that affect immediate organization(s)
Advisor to subordinate(s); develops/administers schedules/perf requirements; may have budget responsibilities
Frequently interacts w/supvs/customers/mgrs; must lead cooperative effort among project team
Manages the coordination of activities of a department with responsibility for results, including costs, methods and staffing
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
||Herndon, VA |
THIS JOB HAS EXPIRED