Manager, Customer Success InContext Solutions
TEAM: Customer Success
LOCATION: Chicago, IL
InContext Solutions is looking to hire a motivated and entrepreneurially-minded Customer Success Manager for its Chicago office. This individual will gain unparalleled experience acting as the main point of contact for training and supporting our ShopperMX SaaS product end users from a large portfolio of Fortune 500 clients (think McDonalds, Coca-Cola, Nestl-?). He or She will work cross-functionally with key members of the InContext team through the entire product licensing lifecycle. This person will also have the opportunity to work with new and constantly-evolving virtual experience technology, and to play and active role in shaping this new and growing part of the market research landscape.
Who Would I Work With? Who Would I Work For?
The Manager, Customer Success will report to the Vice President of Customer Success. He or She will be part of the four-person Customer Success team. Day to day, this person will work with various members of their account teams, including senior members of the Sales, Research, Creative, and Technology teams. As a key member of the account team, the Manager of Customer Success must have a strong understanding of our clients? needs and how InContext?s solutions can help solve them. This person will work with our clients as if he/ she is a part of their company, exceeding expectations while delivering against a consultative project plan.
When will I start? What will I make?
Ideal candidates will be local (based in Chicago) and have availability to start a new full time position in the next 3-6 weeks. The interview process should take no more than 2-4 weeks from initial phone interview to offer letter. We are happy to discuss compensation in the initial phone interview, not to mention our unique and fun-loving company culture, which we all regard as a huge perk of working here.
InContext is all about people. We are committed to finding, training and growing fun, interesting and ambitious people who demonstrate integrity, intelligence and the ability to make things happen. Candidates must possess a theoretical and practical knowledge of customer success, ideally within the syndicated data or software space, to be a fit for this role. At the same time, however, they must be a strong cultural fit, sharing our commitment to building a world class company.
Following are specific required qualifications:
1-3 years of experience working with end clients, preferably in the syndicated information services or SaaS product space
Category management/analyst experience at a major CPG or retailer is a huge plus.
Possess a service oriented background and experience training and supporting clients over an extended licensing lifecycle.
Be tech savvy.
Has a track record of success working with cross functional teams in a fast paced setting.
Has strong verbal and written communication skills.
Has experience working directly with end clients and is comfortable in a client facing setting.
Travel required 10%.
Is intelligent and passionate about what they do.
Is friendly and likeable. We wouldn?t hire someone we wouldn?t like to sit next to on a plane for 12 hours.
Interested candidates should send their resume and cover letter to email@example.com. Please include the position title and location in the subject line of your email.
What is InContext Solutions?
InContext Solutions is a cutting edge provider of 3D virtual simulations and experiences for the consumer and shopper insights industry. We use the latest in video game technology to recreate life-like shopping environments, and use them as a vehicle for testing and visualizing an almost limitless variety in-store concepts and variables ? from signage to new product packing, to interactive displays and completely reimagined retail experiences.
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