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Manager, Development Operations Avalara
THIS JOB HAS EXPIRED
Job Description:In support of the Avalara SaaS suite of services the Manager, Development Operations will be a member of the team responsible for supporting the hardware and software infrastructure for all Avalara hosted data in a 24x7 SaaS environment where SLAs are very important and tracked closely. The Manager, Development Operations will coordinate with Avalara business owners to ensure that the appropriate hosting objectives are being met. As the SaaS service offerings are located in co-location facilities, the Manager, Development Operations will be a primary Avalara liaison with the co-location solution providers for all technical matters associated with operating the Avalara SaaS suite of services.
The Manager, Development Operations oversees systems performance, the monitoring of equipment and manages vendor relationships. This position is responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable. The Manager, Development Operations monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements. This person selects, develops, and evaluates personnel to ensure the efficient operation of the function. The Manager, Development Operations manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center.
Essential Job Duties:
? Oversee the building and maintenance of the Avalara SaaS infrastructure that results in an uptime of Five 9s
? Reviewing existing processes and recommending changes or instituting new processes as necessary, including the areas of monitoring, upgrades, and tuning
? Lead and participate in application customization discussions and technical implementations
? Generate high-quality project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.
? Ensure change management and inventory control protocols are enforced for all components of the infrastructure (software, firmware, hardware)
? Research ROI factors and manage large scale projects related to hosted systems. Prepare progress reports for upper-management on project status which may deviate from the proposed goals
? Develops and directs staff in the development of hardware and software studies and the development of technical and managerial education programs
? Manage system components of vendor relations with hardware/software providers and 3rd party co-location/hosting provider
? Document maintenance activities, failure analysis results, incident reports, penetration analysis, audit results and activities related to management of small-scale project
? Provide technical escalation and be on-call during designated period
? Develop budget estimates and justifications including providing cost information used by other entities for budget and planning purposes
? Develop and track compliance standards (KPIs) for the optimum utilization of all computing software, hardware and telecommunications
Other Job Duties:
? The Manager, Development Operations will be expected to mentor junior team members as well as provide leadership on best practices and the development and maintenance of key processes
? Working with Development on release management and testing within a SaaS environment
? Diagnosing, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems
Experience and Skills:
Qualifications:
1. Experience designing, implementing, and maintaining system infrastructure components in a 24x7 SaaS environment
2. Expertise in Win2000/2003/2008 Servers, Linux, UNIX and services like Active Directory/DNS/WLBS
3. Excellent knowledge of VMWare ESX 3.5 and 4.0
4. Deep knowledge of networking and hardware standards, including TCP/IP, firewalls, switches, routers, V-LANs, NAS, SANS, DNS, Active Directory, and load balancers
5. Solid understanding of security concepts, principles and practices, including fundamental knowledge of OSI model
6. Strong organizational and decision making skills
7. Strong communication skills to communicate with subordinates, vendors, customers and management
8. Ability to lead and work in a team environment
9. Financial and budgeting skills
10. Ability to maintain formal and informal networks
11. Strong human relations skills to select, develop, mentor, discipline and reward employee
12. Willingness to travel offsite
13. Bachelor Science degree in Computer Science or Electrical Engineering, or equivalent years of work experience
14. Ability to program in or have familiarity with at least one programming language is a plus (ASP/ASP.net/VB/VB.Net//C/C++/C#.NET/Java)
15. 7 ? 10 years of data center administration experience
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
Additional Information:
Job Level: Management
Number of Openings: 1
Years of Experience: 7 - 10 Years
Level of Education: BA/BS
Starting Date : ASAP
| Location: | Seattle, WA United States |
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THIS JOB HAS EXPIRED
Avalara
Investors: Apex Venture Partners, Baird Venture Partners, North Hill Ventures, Total Technology VenturesAll Jobs: at Avalara
| Web Site: | www.avalara.com |
|---|---|
| Headquarters: | 435 Eriksen Avenue NE Bainbridge Island, WA 98110 United States |
| Industry: | Software |
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