Manager, Employer Partnerships (Account Manager) Accolade
THIS JOB HAS EXPIRED Overview:
Accolade is the #1 healthcare company on the INC. 500 list, and two-year (2011, 2012) award winner for top companies to work for.
Accolade, www.accoladeinc.com is a rapidly growing company with the goal of helping clients get better health care in a way that delights them and saves them and their employer money. We do that by simplifying the complex array of health care and health benefit services that large Fortune 500 corporations offer to their employees. By helping individual employees and their families through the many decisions concerning health care and health benefits, and by simplifying their ability to access the right services at the right time, we help get employees and their families better care, save them time and money, and reduce the cost of medical benefits for their employers. We do this by providing each family with a professional Health Assistant who knows them, understands their benefits and helps them navigate the health care system in a way that reduces the many process errors that drive unproductive care.
The Manager of Employer Partnerships will support our partnership with Accolade?s large national employers and the Accolade team to develop and deliver our innovative and new service offering. The Manager of Employer Partnerships will support the Director of Employer Partnerships and be involved in both customer implementation activities and on-going support.
Partner with customer lead to support multi-layer customer relationships for successful implementations and retention of assigned customers
Support of customer-facing implementation activities for initial and ongoing implementation projects
Manage day-to-day relationships with customer contacts and customer health plan & other vendor contacts
Partner with Accolade team as the voice of the customer to deliver customer specific requirements
Contribute to continuous process improvement activities for Accolade customer implementation and customer management functions
Customer management experience in the health care industry preferred
Experience as an individual contributor with ?roll up your sleeves? attitude who is prepared to make it happen
7+ years of work experience through combination of account implementation, ongoing customer management or benefits management and project management
Previous experience working for a health care company, employer benefits team, and /or health care consulting company preferred
Desired Personal Characteristics:
Operates from a perspective of truly caring about our clients and creating value for them
Data-driven and fact-based: focused on getting to best answer for our clients and our shareholders
Detail-oriented, inquisitive, problem-solving in nature
Understanding Finance, Analytics and the data that supports the value we create
Proven ability to ?roll up your sleeves? and make a contribution quickly
A team player capable of working effectively with individuals throughout the organization
||Plymouth Meeting, PA |
THIS JOB HAS EXPIRED