Manager, Field Service Integra Telecom
THIS JOB HAS EXPIRED DescriptionThe BCS Field Services Manager is responsible for managing a team of Technicians and Operations Support staff including but not limited to staffing, scheduling, team performance, quality of service, employee safety, tech and staff development, fleet, inventory, addressing/documenting performance or behavior issues and assisting technicians in the field. This role directs resources performing BCS equipment installations and repair, while also managing customer service escalations and repair needs through effective resource planning.
?Bachelors or Associate technical degree in engineering, communications or related field or equivalent of 4 years of work experience in a related discipline.
?At least 1 year additional current management experience that demonstrates proficiency in leadership techniques and management of resources.
?Track record of delivering results in a high pressure, client-oriented environment (Operational results, developing others, retaining high performers, creating a positive, trusting work environment, safety).
?Work leadership experience involving planning, directing and monitoring the work of technical field staff providing installation and maintenance of equipment, voice and data services.
?Experience developing and implementing operating procedures and performance metrics.
?Computer skills including spreadsheets, word processing etc.
?Excellent verbal, written, and interpersonal communications and customer service skills.
?Plan, organize and coordinate work to meet established deadlines and accommodate rapidly changing priorities.
?Travel is required and estimated to be up to 50%.
||Denver, CO |
THIS JOB HAS EXPIRED