Manager, Implementations Vertafore, Inc.
THIS JOB HAS EXPIRED The Vertafore Professional Services Team is seeking a Manager of Implementation. For over 40 years, Vertafore has focused on helping insurance agencies, carriers and MGAs harness the power of software solutions to stay ahead of the competition and stay profitable. With more than 20,000 agency, carrier and MGA customers, we are the leading provider of cloud based connected technology and information solutions to the insurance industry.
The Manager of Implementation is responsible for providing leadership ensuring overall customer satisfaction, managing a team of services professionals and delivery quality across a portfolio of professional services clients.
This manager will serve as an innovative leader to our customers and a partner to Vertafore account teams. He / She will use their expertise of technology and professional services to assist Vertafore clients address their business needs while stretching the limits of technology to generate measurable results. This will require a strong combination of technical knowledge, client management experience, deployment methodology, interpersonal and communication skills.
The Manager of Implementation will be responsible for leading a team of 10-20 implementation consultants. He /She will also be responsible for mentoring, maintaining policy and procedure guidelines for sales, operations and deliver of Vertafore Professional Services. All project delivery must be of the highest quality and always aiming to achieve ?Raving Fans? status with our clients.
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved
Responsible for developing overall engagement strategy and working with discipline leads and project teams to execute on plans, involving people at optimal levels to meet the business goals of our clients
Build close relationships with Professional Services Practice Directors and VPs
The Manager and his or her team will participate in negotiating statements of work, ensuring work is delivered on time and budget
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Partner with Vertafore Management to provide career path planning and coaching to ensure senior resources job satisfaction and professional growth while always building and growing a world class teams of consultants
Partner with Vertafore Project Management and operations teams to facilitate placement/rotation of consultants and project staff
Facilitate building of team skills to meet criteria of current and future client delivery needs
Empower senior team members to successfully lead clients through complex deployments through mentorship, guidance and director level support
WHO ARE YOU?
Professional Services Manager Consulting Services Manager Delivery Manager Manager of Customer Delivery
o IBM Global Service, Oracle Consulting Services, HP Professional Services
o Mid Cap Regional Consulting Firm or High Tech Cloud Computing Company (i.e. NetSuite)
o Tier 1 Consulting Firm i.e. KPMG, Accenture etc.
QUALIFICATIONS AND REQUIREMENTS
? 5+ years consulting manager experience, preferably on projects with top tier consulting firms or embedded services teams inside a high tech product company
? Undergraduate Degree in Business, Mathematics or Technology
? Experience deploying cloud-based technologies
? Ability to interact with clients of all levels, from the C-Level to IT individual contributor
? Firm understanding of project management processes and methodologies (i.e. waterfall, agile, hybrid)
? Proven ability to manage and set client expectations
? Demonstrate working in a distributed team including off-shore
? Ability to manage client escalations and negotiate resolution
? Ability to translate customer/business requirements into business solutions
? Strong presentation, verbal and written skills as well as proven ability to develop well-written documents and presentations
? Effectively build, develop, and manage team of senior resources up 15 employees
? Proven leadership skills
? Must have a strong technical background with SOA technology and specific understand and experience with the SOA and WebSuite Oracle Products
? Non-Required but a plus:
Insurance Industry Experience
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||Bothell, WA |
THIS JOB HAS EXPIRED