Pleasanton Categories:
Manager, Inside Sales Customer Care Team MegaPath Networks
THIS JOB HAS EXPIRED
UDivision : Business MarketsLocation : Pleasanton CA US 94566
Job Type : Full Time
Job Description :
Manager, Inside Sales Customer Care Team - Pleasanton, CA
Description
Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score, drive revenue growth and reduce account churn. We are creating a new organization that is rewarded for solving problems while collaborating with our inside sales teams. We are looking for MegaPath customer ambassadors who can lead, live and breathe our values and are passionate about creating a uniquely positive customer experience. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!
Qualifications
Passionate about managing and motivating a successful 6-10 person team that provides an awesome, memorable customer experience while having fun
Ability to manage multiple priorities within a fast paced environment with the ability to get the job done efficiently
Experience building and managing a customer care team including recruiting, and creating operating processes, metrics & support systems
Experience collaboratively managing across cross functional groups such as sales, provision, billing and technical support
Sense of urgency and understanding of a sales environment and how help off load
SME on telecom support issues (moves, adds, changes, account updates, billing, service questions, provisioning status and updates)
Skills
Telecom business and systems background
Innovative and detail oriented, the ability to properly create and document the operating process and reporting mechanisms for overall company process improvement
Previous management experience in customer service
Proficient with Microsoft Office Suite and Salesforce.com
2-3 years of experience building, training and leading a team
College degree is preferred
Employee Benefits:
MegaPath strives to provide its employees with a productive and balanced work environment. With competitive pay, a complete benefits package and good work-life balance, MegaPath knows that company success depends on happy and energetic employees. Full time employees are eligible for benefits that include:
Medical, Dental and Vision Plans
401(k) with employer match
Flexible Benefits Accounts
Short and Long Term Disability
Life Insurance
Paid Time Off and Company Holidays
Employee Assistance Program
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
| Location: | Pleasanton, CA United States |
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THIS JOB HAS EXPIRED
MegaPath Networks
Investors: Comcast VenturesAll Jobs: at MegaPath Networks
| Web Site: | www.megapath.com |
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| Headquarters: | 00000 United States |
