Manager, Inside Sales Clarabridge
THIS JOB HAS EXPIRED Position Overview:
We are looking for a hands-on leader with a proven track record of success. A trail-blazer who has the ability to exceed targets while constantly raising the bar on performance. A change agent who looks for constant improvements, leveraging best in class inside sales effectiveness models. You will bring an infectious enthusiasm for long-term vision and success by combining significant sales experience with an entrepreneurial spirit and strong leadership skills. Your knowledge in talent acquisition, on-boarding and developing top talent must produce best in class inside sales and lead generation!
Reporting directly to the VP of Sales Operations, the Manger of Inside Sales will provide leadership for the global Inside Sales team. The individual will be responsible for achieving or exceeding targets for outbound lead generation.
Specifically, this position will be responsible for managing all aspects of the Inside Sales organization including planning, development, recruiting, hiring, ensuring compliance with policies and procedures, overall ISR operations, project management, training, analytics and performance management. This position works closely with the field sales and operations to improve sales effectiveness.
Overall, the Manager of Inside Sales will manage and grow an Inside Sales organization that will drive individual sales productivity and create new revenue streams.
Work closely with marketing and field sales to execute targeted campaigns aimed at building and accelerating pipeline.
Recruit, select, train and manage high quality Inside Sales representatives.
Develop long term and short term business plans that include capacity planning, technological infrastructure development, process improvement, etc.
Develop and execute strategies to qualify and manage new leads at all stages of the sales process.
Perform segmentation analysis to create prioritized customer lists in line with vertical and geographic B2B strategies.
Implement and leverage technology, including Salesforce, as well as telecommunications hardware and software.
Ensure quality customer contacts through call guide development, sales training, and the monitoring of sales representatives.
Define, refine, and institutionalize best practices and processes for the team.
Support the launch of new products and product extensions/transition.
Bachelor?s degree in Business Administration or related field preferred; but equivalent experience considered
5 or more years overall business experience with a minimum of 5 years of Inside Sales experience, including at least 3 years in a leadership/supervisor capacity and a documented track record of success
Strong project management skills with ability to set aggressive goals and drive the team to meet those goals
Expertise in business planning, sales training, call guide development, quality assurance, and preferably in a technology-related field
Demonstrated success in working within a ?matrixed? environment that includes field sales and marketing functions
Extensive knowledge of B2B-specific sales and marketing processes in the IT / Technology Industries
An enthusiastic, high energy team player who is
viewed as a ?doer? on the team and across internal organizations
Strong communication and presentation skills to Executive Management audience.
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world?s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L?Or-al USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy?s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., Miami, FL., and London, UK.
||11400 Commerce Park Drive |
Reston, VA 20191
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
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