Manager, IT Operations and Support K2M
THIS JOB HAS EXPIRED
The Manager of IT Operations and Support is responsible for managing the day to day support of K2M?s IT infrastructure, ensuring timely resolution to any issues. The Operations and Support Manager?s role is to ensure the uninterrupted, efficient operation of K2M?s network/intranet, PCs and peripherals. The IT Operations and Support Manager will be hands-on in the area of support and will work closely with the other corporate system owners to ensure a solid, stable environment exists for all of the company?s key corporate systems. As a member of the IT Management Team, the Operations and Support Manager will also collaborate with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for the company. A critical part of this role will be to work seamlessly with K2M?s hosted and managed services partners to ensure that priorities are aligned with business objectives. The Manager of IT Operations and Support will participate in the departmental budgeting process and will ensure that expenditures are managed to budget.
Supervise the company's information technology staff and functions.
Recruit and train skilled technology employees and work with human resources staff on personnel issues
Lead the end-user services team, including help desk and technical support services.
Work with technology partners to plan and implement server upgrades, maintenance fixes and vendor-supplied patches.
Manage the deployment, monitoring, maintenance, upgrade, and support of servers, PCs, operating systems, telecommunications infrastructure, hardware, software and peripherals such as printers, scanners, and fax machines.
Make recommendations for the improvement and growth of the IT infrastructure.
Assist with developing business case justifications and ROI analyses for IT spending and initiatives.
Assist with developing and implementing IT policies and procedures, including those for infrastructure, onsite/offsite backup, security, data retention and disaster recovery.
Maintain accurate and up-to-date records of IT assets including hardware, software and other IT managed equipment.
Support the needs of the organization through analysis, evaluation, acquisition and implementation of new technology solutions.
Reports to the Chief Information Officer
Supervises Network Engineers and System Support Engineers.
BS in Information Systems or comparable with a minimum 8 years of experience in IT technology, including 4 years of demonstrated success in managing staff.
Minimum of 8 years progressive experience in IT infrastructure organizations, with a minimum of 4 years of experience managing direct reports in a support organization
Successful record of managing relationships with vendors that provide network connectivity, voice service, hosted services and manage them to SLA?s.
Demonstrated project management knowledge and experience, including collaborative projects using 3rd party organizations.
Demonstrated functional knowledge of networking, systems administration and IT Security.
Must have the ability to communicate technical information to non-technical users. Must have proven customer relations skills, be a team player, have strong written and verbal communication skills, possess excellent analytical skills, have excellent leadership skills, and be capable in prioritization and multi-tasking.
Experience with operating systems to include Windows operating systems, VMWare and Office365.
Experience with Active Directory, Group Policy, DNS, DHCP, and TCP/IP.
Experience with standard applications including but not limited to Microsoft Office, Adobe, Internet Explorer, media players, etc.
||751 Miller Drive, SE |
Leesburg, VA 20175
THIS JOB HAS EXPIRED