Manager, Network Operations Center Silver Spring Networks
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Silver Spring Networks is looking for an experienced Network Operations Center (NOC) Manager to help provide coordination and leadership to the NOC Technicians. The NOC provides 24x7x365 support for the networks, systems and applications used to deliver a variety of smart grid services to our customers. The service platforms include an RF mesh network based on Silver Spring Networks technology, a variety of WAN technologies from cellular-based (3G) to traditional Ethernet, and a data center environment comprised of various servers, databases, storage arrays and related network infrastructure. This environment could be provided as a managed service or hosted by the client.
This position is instrumental in continuing the development of foundational systems and processes on which the Silver Spring Networks NOC is based. We are seeking a seasoned NOC manager who can bring a wealth of experience to bear.
Role and Responsibilities:
Staff the manager?s position in our Chicago NOC that includes weekend shift coverage
Provide oversight for monitoring of all production networks, servers, applications and services
Ensure proper response to alerts/alarms according to standard operating procedures
Respond to escalations from SSN Customer Service (Tier 1 & 2) or Customer NOCs
Track and report on all issues in a ticketing system
Help define and document operations Methods & Procedures for the Network Operations department.
Implement, oversee and strictly follow change management procedures and systems
Prepare status reports and schedule routine system maintenance
Develop and maintain system architecture and operational documentation
Provide on-call escalation support for all shift as needed
Assist with the development of business processes and systems to establish and measure Key Performance Indicators (KPI) which will be used in customer Service Level Agreements (SLA).
Systems would include a Network Management System (NMS), Trouble Ticket System (TTS) and
Change Management System (CMS).
Provide technical leadership and mentoring to your world-class NOC team, assisting them in their technical capabilities and professional development.
Manage the department budget based on organizational forecast.
Define team goals, provide performance reviews and compensation recommendations.
Identify and drive process and tools improvements with peer operational teams.
Participate in the hiring and personnel management of Chicago NOC.
Degree from a recognized college or university, with a bachelor?s degree in computer science, information systems, electrical engineering, or a related field. Qualifying experience and/or technical certification (e.g. CCNA/CCNP, RHCE, etc.) may substitute for the required education.
Ideally, 5 to 8 years of relevant 24x7x365 operations experience, preferably at a carrier-class level with an Internet or Application Service Provider/SaaS.
Excellent analytical, problem-solving and technical troubleshooting skills.
3-5 years of personnel management experience
Familiarity and deep experience with ITIL best practices for IT Service Management
Experience managing external hosted service providers
Strong verbal and written communication skills; ability to remain composed and professional in stressful, high-pressure situations.
Schedule flexibility with ability to work non-standard business hours and shifts.
Excellent work ethic - high output (i.e. 50+ tickets a day) and attention to detail
Highly motivated, self-starter with a positive attitude and strong initiative to face the challenges of a very fast-paced, high-energy, yet sometimes stressful, customer-focused operations organization.
Utilities smart grid background to help understand our business and technical functions would be a plus.
Superior written and verbal communication skills and ability to communicate with personnel of all levels
Solid understanding and practical use of TCP/IP and related Internet protocols. IPv6 experience is a plus.
Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP is a plus.
Experience with wireless/RF networking technologies is desirable.
Advanced experience with UNIX/ Linux -based operating systems, VMWare deployments and CLI environments; shell/Perl scripting capabilities are highly desirable
Chicago, Illinois, United States
||Chicago, IL |
THIS JOB HAS EXPIRED
We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors: Foundation Capital All Jobs: at Silver Spring Networks
|Headquarters:||555 Broadway Street|
Redwood City, CA 94063
|Industry:||Cleantech / Energy|
|Company Profile:||With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.
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