Manager, Network Relations Consultant HealthHelp, Inc.
THIS JOB HAS EXPIRED Job Description
Position Summary: The Network Relations Consultant Manager is responsible for managing, developing and fostering a team environment and relationships with physicians and staff to increase participation in HealthHelp?s Specialty Benefit Management programs. He/she plans, directs, coordinates, builds and maintains positive relationships with subordinate team members, colleagues and local provider markets in an effort to advance the goals of the HealthHelp suite of programs and promote consistency with various provider/payer contractual obligations.
Essential Duties and Responsibilities
Develops, expands, and fosters long-term positive market-level and provider relationships.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Establish work schedules and assignments for staff, according to workload, and business needs.
Monitor the use of resources and assess the need for additional staff.
Mentor?s NRC staff and fosters professional growth and staff development
Engages in continuous process improvement
Develop, maintain, record, store and process data such as personnel activities and information, and to produce reports.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Create/update, direct and conduct job specific training of personnel.
Ensures team members receive appropriate education and training in regards to HealthHelp?s processes and protocols.
Develop strategic initiatives to roll out new provider marketing programs.
Ensures staff adheres to, comprehends and complies with best practices, professional standards, internal polices, and procedures as it relates to HealthHelp and all regulatory requirements.
Performs in-house and field network-related functions, including network education, relationship building, and problem resolution.
Collaborate with cross-functional teams to identify trends and assists in developing strategies to enhance client satisfaction and drives growth and expanded business for HealthHelp.
Reviews routine and ad-hoc reports for accuracy and trends.
Conducts regularly scheduled provider conference calls/meetings to address service delivery expectations, progress, planning, review of deliverables, service delivery outcomes, education regarding products, and issues resolution.
Assists in design and/or enhances documentation, process flows, and training materials for use both internally by HealthHelp staff and externally by the provider and/or client.
Identifies service issue trends and collaborates with cross-functional teams to develop and implement improvement plans.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Ensures resolution to provider concerns and issues.
Performs other duties and projects as assigned.
Approximately 20% travel is required; however business needs will dictate
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
HealthHelp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws
Excellent listening, oral, and written communication/presentation skills with strong ability to influence people at all levels. Ability to communicate complex information in a clear and concise manner.
Strong problem solving, interpersonal, and customer service skills are required
Demonstrates strong analytical skills in the ability to obtain, manipulate, and interpret various reports and data to produce meaningful information related to the account
Experience with data base query manipulation and interpretation (preferably SQL)
Knowledge of business and management principles involved in strategic planning, resource allocation
Must be able to work in a fast-paced environment and be detailed oriented
Excellent oral and written communication skills and advanced presentation skills
Possesses familiarity with project management, implementation, and provider management processes
Must work effectively with a team and be able to interact with a variety of staff members throughout the organization; demonstrate initiative and creativity and work independently
Ability to prioritize and manage concurrent projects, some of which have competing priorities
Ability to communicate effectively with team as well as all levels of customer and senior management
Ability to recognize potential and actual problems and work with the team to develop solutions and implement an effective course of action
Intermediate skill level in working with the Microsoft Office Applications suite, including Outlook, Word, Excel, and Project, PowerPoint, as well as the Internet
Must be able to multi-task and prioritize projects in a fast-paced environment
Must be able to use standard office equipment for performing tasks, such as faxing, copying, and scanning
Minimum Education and Experience:
Bachelor?s degree in business or related health care field
3+ years Healthcare Management role (Managed Care environment preferred)
Proficient in the use of MS Office Applications
Houston, Texas, United States
||Houston, TX |
THIS JOB HAS EXPIRED