MANAGER OF PROVIDER SALES AND GENERAL SUPPORT NaviMedix
THIS JOB HAS EXPIRED About NaviNet:
As America?s largest real-time healthcare communications network, it is NaviNet?s mission to advance the efficiency and quality of care by delivering health plans, providers, patients and partners the advanced solutions, services and expertise needed to streamline business processes and drive industry-leading innovation.
The Manager of Provider Sales and General Support is responsible for leading, developing and managing NaviNet?s sales support for fee based services and the general functions of customer support. The Manager of Sales and General Support will be expected to support business processes promoting operational effectiveness and efficiency independently through collaboration with internal stakeholders and project teams. The Manager of Provider Sales and General Support will also be expected to leverage standard metrics to actively measure and report on service level performance, and to cultivate a team environment that promotes NaviNet?s mission of providing exceptional customer service.
ESSENTIAL FUNCTIONS: (in order to be considered for this position, the individual must be able to perform essential functions listed below):
Plan, coordinate and control the activities of the Provides Sales and General Support team to maintain and enhance customer relationships and meet organizational and operational objectives
Serve as the escalation path for customer support issues and proactively follow-up with unsatisfied customers to ensure issue resolution and customer satisfaction
Collaborate with the Manager of Data and Technical Support and other areas of the company to identify and implement strategies to improve Operations quality of service, productivity, profitability and employee satisfaction
Plan, prioritize, and delegate work tasks to ensure defined goals are met. Evaluate and performance manage team
Examine and analyze the team?s performance against defined service standards and goals. Demonstrate ownership for overall team results and work quality, providing timely and candid feedback to employees when necessary
Exude a passion for continuous improvement with regard to operational support processes, customer satisfaction and the application of tools & technology to support efficiency gains
All other duties as assigned
Manage Provider Sales Team
Manage General Support
Mentor and manage staff
To perform this job successfully, an individual must be able to perform each essential function listed above satisfactorily. Reasonable accommodations may be made in certain circumstances to enable individuals with qualified disabilities to perform the essential functions.
Bachelor?s degree in Computer Science, Information Systems, related degree or equivalent work experience
5+ years experience in a high-volume customer service environment and 3+ years experience providing healthcare-related customer service
5+ years of demonstrated leadership experience building and managing effective cross-functional teams
Demonstrated ability to influence senior management and key stakeholders at all levels of an organization
Proficiency working with CRM systems such as Oracle and Salesforce.com
Must be able to mentor, coach and manage staff, while maintaining a strong team desire to facilitate single call resolution and to provide exceptional customer service at all times
Desire and ability to develop and motivate team member
Excellent verbal, written and presentation skills, with the ability to communicate complex solutions to non-technical and/or non-healthcare professionals
Must be able to function well with pressure, make decisions quickly and manage confidential information
Desire and ability to challenge status-quo in order to identify and implement operational process improvements
NaviNet is committed to providing equal employment opportunity (EEO) to all persons, regardless of proscribed category as protected by local, state and federal regulations. This applies to hiring, tenure of employment, and all terms and conditions of employment.
||Boston, MA |
THIS JOB HAS EXPIRED