Manager of Systems Operations Booker
THIS JOB HAS EXPIRED Here at Booker, we are transforming the way local services are managed by businesses and purchased by consumers. Our goal is to create the best service management tools for our clients. We do this by producing an innovative product using cutting edge technology and investing in our passionate people across sales, engineering, customer experience, and marketing.
Our Sales team is a dynamic group that plays a vital role in educating business owners on our product and bringing them on board to manage and grow their businesses while our Customer Experience team trains our clients and provides continued customized support. Supporting the entire infrastructure of our product is the Technology team responsible for developing and building functionality that keeps us ahead of the tech scene curve.
We are looking for a Manager of Systems Operations that has a passion for technology, excellent communication skills and the ability to thrive in a fast-paced environment. This person will manage the Systems team in the day-to-day operations of a 24/7 production environment that utilizes physical and cloud infrastructure running both IIS and Linux.
Overall leadership of the Systems Operations (SysOps) team
Manage the day to day operations of a 24/7 high traffic web environment as well as plan new build-outs and initiatives
Work closely with the Development teams to facilitate enterprise application architecture initiatives
Oversee the long term strategy for the infrastructure architecture of the Booker Platform
Manage all monitoring and analysis tools and processes
Facilitate weekly reports citing metrics on server and systems monitoring, backups, and utilization, trends, successes and challenges
Conduct capacity planning to ensure timely acquisition of IT resources and budget
Oversee production code releases and change management processes to exceed our Service Level Agreements (SLA?s)
Participate in strategic planning, tactical operation planning, and the development of contingency operation plans for Production and other environments
Oversee hosting and infrastructure expenses for the department, including budgeting, tracking, and cost containment
Act as liaison between SysOps and other departments
6+ years total experience, including 4+ years in a production 24/7 high traffic web environment, including web hosting, security, and experience with load balancing implementations and high availability networks
Strong understanding of best practices for network engineering, secure systems design and scalable fault tolerant web architectures
Comfortable managing large volume web applications and 24/7 availability
Production deployment experience with administering both Microsoft and Linux stacks
Basic understanding of .Net / C#
Comfortable with the command line
Knowledge of configuration management tools like puppet/chef, and monitoring tools like Nagios/Icinga or New Relic
Experience hosting in Amazon EC2/S3 or Rackspace Cloud
Knowledge of MS SQL server database technologies and database clustering technologies a plus
Excellent management, time management, communication, decision making, presentation and organization skills
Knowledge of Redis or Mongo
Configuration of F5 load balancer capabilities and cloud bursting
Experience with Akamai
Familiarity with PCI DSS security needs
||New York, NY |
THIS JOB HAS EXPIRED
Booker is one of the fastest growing startups in New York City, complete with an amazing product and a team that combines a love of technology with a passion for using it to transform how services are managed by businesses and discovered by consumers. Booker enables businesses to sell their services online, across mobile devices and through a network of partner sites and apps, creating a seamless booking experience for customers. Booker processes millions of appointments each month in over 70 countries globally and our clientele range from Fortune 500 companies to thousands of local service bu
20 - 50M RaisedInvestors: Bain Capital Ventures
, Grotech Ventures
, Revolution All Jobs: at Booker
|Headquarters:||New York City, NY 10007|
|Company Profile:||Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software, and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 1.5M appointments each month across 5000 clients in 70 countries. Headquartered in New York City, Booker's customers include Fortune 500 companies as well as thousands of local service businesses.
We started as a division of SpaFinder (located in Gramercy, NYC) in 2007 with a SaaS product called SpaBooker. Our focus was to deliver one platform for spas to manage their business, and SpaBooker was an instant success. We quickly expanded the team, feature set, and customer base. Building on our success, we decided to spin out SpaBooker in October 2010 to bring even more focus on growing the business by entering new verticals, and helping publishers add booking to their online user experience.
We realized this vision stretched beyond the name SpaBooker, leading us to spin out as GramercyOne, with SpaBooker as its flagship product. Shortly thereafter, we brought on new investors in our Series A financing of 15M, enabling us to build out our executive team, enter several new verticals, and sign new partnerships with major enterprise clients. Over the following year, as we continued our breakout growth, we recognized that our name was creating an unneeded divide between our company and our products. We decided to bring it all together with a simple name born from our core offering - Booker.
In April 2013, the company announced a 27.5M Series B funding, bringing its total funding to just under 50M. Booker's investors now include Bain Capital Ventures, Grotech Ventures, Jubilee Investments, Revolution, and TDF. The business is on target to deliver 17M in 2013 revenue, and will process nearly 2B in transactions on its platform this year. The company now has over 200 employees - mostly located in our downtown offices, and the culture is one of hard work, fun and community, which is reflected in our strong business performance and high retention of top talent.
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