Manager, Professional Services Vertafore, Inc.
THIS JOB HAS EXPIRED The Manager, Professional Services will manage a team of project leaders. Vertafore project leaders provide project management, software implementation expertise and overall product knowledge while delivering quality and value to our customers. In the role as Manager you will lead this team to deliver quality service and customer satisfaction through successful project completion.
Manager, Professional Services position responsibilities include:
Build and manage professional services team of project leads.
Responsible for ensuring budgets, schedules and performance standards are attained.
Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process.
Assists the sales teams with project scoping exercises and preparing statements of work.
Responsible for providing project oversight to ensure all project management processes are adhered to
Drives process improvements to streamline the work and provide a higher value to our customers.
Inspire team with drive and motivation needed to aggressively meet commitments
Work with sales, product management, development and cross functional teams to improve customer experience
Professional and Technical Competencies
Proven experience in growing and developing high performing professional services teams
An inherent drive to solve problems, collaborate with others and mentor team members
Ability to interact with clients of all levels, from C-level to IT individual contributor
Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations
Experience with Salesforce, Project Management software and Professional Services Automation tools
Drive for Results
Big Picture Thinking
Leadership, Creativity, Innovation
Teamwork and Collaboration
Adaptability/Open to Change
5+ years project management or consulting experience preferably in a SaaS company
3 to 5 years of prior management experience
Insurance industry experience preferred
Bachelor?s degree in Business Administration/Management or related field
Project Management Professional (PMP/PMI) certification (desired)
Able to travel 20% as needed
Candidates must be authorized to work in the United States to be eligible for consideration, visa sponsorship not available. Candidates with at least 18 months left on your EAD may be considered.
If you want to work for a company that is recognized as the industry leader in software and services to the insurance space, provides career opportunities at all levels, rewards success and provides work/life balance, come see what Vertafore has to offer! Vertafore is an equal opportunity employer.
WHY VERTAFORE: Be part of the transformation and unleash your potential!
Vertafore is transforming the business of insurance: we are the #1 software provider to both agents and carriers. In fact, 95 of the top 100 insurance agencies use products in the Vertafore suite as well as 43 of the top 50 carriers in the U.S. We are transforming our products and services, exploiting advanced techniques, to create new ?ways and means? for the insurance industry, and with that the industry is changing too.
Inc. magazine rated Vertafore as one of the nation?s fastest growing private companies and we were awarded multiple top honors in the 2011 Vanguard in Insurance Practices awards as the ?best of the best? in terms of value delivered to customers.
At Vertafore we work hard, and we play well together. We?re a mid-sized company of 1,300 so what you do, how you do it, and your ideas have impact. You can make a difference, and our employees do make the difference every day. We respect and value our team, and we look to bring the best talent together to make our future even stronger. Plenty of challenge, plenty of fun with a number 1 team in a number 1 company, making a future that matters! If you?re looking for challenge and opportunity, come join us!
As a Vertafore employee, you?ll receive generous paid time off, full benefits package and market competitive salaries. We have an active Wellness Program to keep you energized and healthy inside and outside of work. A Connect and Reward program to give thanks, reward great work and honor career milestones of your colleagues. There is opportunity for relocation assistance and visa sponsorship to qualified candidates.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit www.vertafore.com/careers today!
||Bothell, WA |
THIS JOB HAS EXPIRED