Manager, Professional Services Socialtext
THIS JOB HAS EXPIRED
Responsible for the management of the professional services team members. In addition, responsible for improving customer satisfaction and managing a successful services team across multiple product lines and office locations. This includes achieving financial targets by creating innovative implementation, custom code, training and service offerings; through internal resources and third party partners as necessary.
? Manages the company?s billable consulting programs
? Leads the following areas: implementations; change requests; affirmative action; or other areas of customer consulting services
? Works with senior management to implement billable consulting policies and procedures
? Leads activities of consulting unit to ensure professional and effective services to customers
? Responsible for personnel resource allocation. Evaluates and assesses new implementation and retainer projects based upon size, complexity, percent of participation, and time frame
? Schedules projects and oversees progress and resolves conflicts involving scheduling, resources, or technical issues
? Prepares regular reports outlining team assignments and/or changes, project status changes and/or retainer contracts taken
? Partner with the Technology and Product Management leadership to ensure the proper use of current or requested programming, testing, and documentation are leveraged to deliver customer implementations and configuration updates
? Optimize organization to improve services offerings. Create greater efficiency and synergy throughout the implementation/training cycle; improving customer satisfaction through the transition to product support
? Facilitate communication of business plan by relaying departmental strategy to all staff members and identifying roles and responsibilities
? Maximize the efficiency and cost effectiveness of the Professional Services department by analyzing time data, identifying anomalies, identifying critical areas, making adjustments as required and utilizing the information in future planning and budgeting
? Manage and develop staff by providing direction, establishing clear, measurable objectives, managing performance, train, coach, and counsel
?Demonstrated consulting management experience in Professional Services with a minimum of 5 years experience managing a professional services practice, delivering software solutions that generate greater than $5 million in annual services revenue.
?Expert in communication, organization, presentation, leadership, coaching, and problem solving.
?Solid experience with technical solution design and spec writing in a SaaS environment
?Demonstrated ability to partner with Technical leadership to achieve resolution to issues.
?Bachelor?s degree required
||Raleigh, NC |
THIS JOB HAS EXPIRED