Manager, Sales Operations and SalesForce Administrator Clarabridge
THIS JOB HAS EXPIRED Clarabridge's sentiment and text analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
Clarabridge is looking for a highly talented and hands-on Sales Operations Manager and Salesforce.com Administrator focused on reporting, metrics and identifying, planning, and implementing new Salesforce.com features and products in response to business needs. The ideal candidate will develop creative solutions that are consistent with Clarabridge?s business requirements and sales process. The candidate will also be an experienced and top tier Salesforce.com Administrator with a thorough understanding of the Salesforce.com platform.
Implement and own the Salesforce.com platform company wide
Own and drive the sales reporting and analysis
Manage the CRM and analytics team
Be responsible for gathering diverse business requirements and translating them to actionable systems solutions
Continually drive business value from the SalesForce.com platform
Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
Interface with the end users to understand feature requirements and/ or address support issues
Identify SFDC usage problems and develop creative solutions
Support and train new end users and peers on the Salesforce.com application
Enjoy working independently, while engaging his/her supervisor as needed
Bachelor?s degree or equivalent experience
3+ years of high paced SFDC admin work in a growing software company
Extensive reporting and analytics experience
Ability to create and own sales and pricing models
Experience managing Service Cloud and customer portals: customizing Case routing queues, writing and assigning Entitlements, etc.
Experience integrating automated marketing solutions with a CRM
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization
Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet deadlines
||11400 Commerce Park Drive |
Reston, VA 20191
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
Support Clarabridge with Social Media services