Manager, Synchronous Teaching 2U, Inc.
THIS JOB HAS EXPIRED The Manager, Synchronous Teaching will work across 2U?s various graduate and undergraduate programs to help university faculty improve their mastery of our synchronous teaching environment. While this position will include responsibility for assisting in the training and ongoing support of online section instructors, it will also involve working directly with the lead professors who design our courses (?Course Leads?). In this capacity, the Manager, Synchronous Training will help Course Leads understand the capabilities of this synchronous environment and offer technical and logistical guidance as they develop lesson plans for the weekly live sessions. This position is critical in 2U?s effort to improve continually on the white-glove service we provide to our university partners and on the quality of teaching they provide to the students in our online programs.
Reporting to 2U?s Director, Faculty Support & Training, the Manager, Synchronous Teaching will also work closely with 2U?s Content team during the planning of new courses. He/She will also work to ensure faculty needs are acknowledged and met. The Manager, Synchronous Teaching will join a growing faculty support team that provides high-quality support and training to our program faculty and ensures that they are in a position to provide an outstanding online learning experience for our students.
What You?ll Be Responsible For:
Providing Course Leads with the knowledge and skills needed to determine the best use of the technology for live (synchronous) sessions.
Effectively training all new faculty how to use the online learning platform with the goal of creating self-sufficient successful online professors.
Actively monitoring live online classes to ensure successful delivery.
Engaging university staff and internal cross-functional teams to promptly resolve any issues.
Tracking, triaging and quickly resolving technical issues for faculty.
Communicating clearly, patiently and concisely with faculty, in writing and verbally (over the phone.)
Mastering administration of the online Learning Management System, as well as Adobe Connect Pro, in order to proficiently provide technical assistance to faculty and troubleshoot with competence.
Things That Should Be in Your Background:
Bachelor?s degree required.
Master?s in Teaching or other related field preferred.
Minimum 5+ years? experience working in a service-oriented, customer support or related field.
Strong background in education and/or training.
Familiarity with online learning technology.
Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).
Other Attributes That Will Help You in This Role:
Excellent communication skills, verbal and written.
Patience working with those just starting to learn to use new technologies.
Ability to work with in a team, in a fast-paced environment.
Enthusiasm and the ability to thrive in an atmosphere of constant change.
Willingness to work a flexible work schedule.
Founded in 2008 by a unique team of education veterans with unparalleled experience, 2U, Inc., formerly known as 2tor, Inc., partners with preeminent institutions of higher education to deliver rigorous, selective degree programs online to students globally.
2U supplies universities with the tools, expertise, capital, and global recruiting needed to build and support programs of quality and scale.
Technology: 2U develops state-of-the-art technology platforms that give universities the ability to deliver traditional offline curricula in a unique online learning environment.
Instructional Design: Our instructional designers work closely with faculty to translate classroom courses into a compelling combination of synchronous and asynchronous online and real-world experiences, using the best educational and social technologies available. We work side-by-side with professors to evolve those courses. We make improvements as usage and learning patterns emerge and new technologies become available.
Infrastructure: 2U provides the support infrastructure and the logistical components of our partners? online programs. This includes comprehensive student support services from enrollment through graduation and beyond, as well as practical learning experiences in communities around the world.
Resources: 2U makes an upfront investment of over $10 million in each of our partner programs. By supplying capital and global marketing capabilities, we enable universities to give high-performing students around the world a transformational educational experience.
Since our founding, 2U has partnered with some of the most prestigious research universities to deliver groundbreaking online degree programs. You can read about our partners here (www.2U.com/partners).
And if you?re ready to help our team (www.2U.com/team) build the next great movement in higher education, consider joining us (www.2U.com/careers).
Why It?s Great to Join Our Team
There are plenty of reasons, but here are a few:
Benefits ? at 2U we offer a great benefits package including medical, dental, vision, life insurance, disability and 401k. We also offer paid time off and company holidays. That?s not all! Employees receive a 100% paid tuition benefit for themselves, their spouse and their legal dependants.
Our Culture ? We are a highly energetic, innovative start-up company with room to grow. We don?t take ourselves too seriously, and strive to maintain a casual, professional and highly productive work environment for our team. 2U employees enjoy many perks, including the ability to wear jeans to work every day.
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans' status, or any other classifications protected by applicable federal, state or local laws. 2U?s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay, and dismissal.
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THIS JOB HAS EXPIRED