Manager System Administration Outcome Software, Inc.
THIS JOB HAS EXPIRED Description
Manager System Administration
- Largest CRO in the world with over 27,000 employees globally.
- Ranked 6th in InformationWeek 500 Computerworld Magazine?s ?100 Best Places to Work in IT"
- Ranked 25th in the inaugural World?s Best Multinational Workplaces list from the Great Place to Work Institute.
- Outcome is the late phase and observational study division of Quintiles. We doubled in size last year
- We utlize Agile methodology
- Small group who work hard but make time to have fun as well.
- Excellent benefits program including everything from discounts on health club memberships to up to $800 off computer, hardware/software for their home(after 2yrs of service).
Key technical knowledge and competencies include:
- RedHat/Fedora/Centos Linux and with VMWare ESX/ESXi in an enterprise environment;
- Excellent knowledge and skills with at least three of the following technologies: Apache, Tomcat, Oracle RDBMS
- EMC or netAPP Storage Area Networks.
The Manager/Lead will be responsible for overseeing and managing all application/system support functions for the Outcomes IT Product Support team. This position will manage multiple staff globally and ensure that the support group meets or exceeds the project delivery and customer service level target expectations. The Product Support Manager will serve as the primary point of contact to customers and other IT functions and has end to end responsibility for the production availability and quality of the platform. The successful candidate will have proven experience and success in implementing support triage processes and metrics as well as proactive plans for monitoring and business services. Experience supporting external B2C customers as well as internal corporate users highly desirable. Candidates with experience in the pharmaceutical and clinical trials industry is highly desirable. This is a high visibility role requiring excellent communication, organization, attention to detail and negotiation/influence skills. This is also a hands-on position requiring active involvement in daily work as well as planning and management duties.
Provides supervision, leadership, and direction to other department leaders, managers, staff, projects, and other key initiatives within the Global Product Support department. Collaborates with Service Owners, business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business applications. Assists in the vendor and product selection process and identifies new technologies and assists in the determination of support requirements. Assists in the development and direction of Product Support through budget development, and process development/improvement for technical and business processes. May also provide technical leadership and ensure appropriate planning for the deployment of key systems and applications and is able to work at a high level of technical competency. Drives the development and adoption of processes and direction for the Product Support department.
Acts as formal line manager for IT staff and/or other leaders/managers including setting goals, appraisal of staff performance, and development needs.
Support staff to achieve their training and development objectives and identify areas the team needs to develop to meet future business needs.
Match available resources with business demand and identify resource requirements to meet future business needs.
Provide input to budgets as required and control expenditure to achieve financial objectives.
Develop and review methods to assess quality and efficiency of work performed by team, including metrics, internal process improvement, Work Instructions, and SOPs. Ensure Computer Systems Validation procedures are followed.
Ensure all finance and HR activities are managed according to Quintiles procedures and guidelines.
Maintain knowledge of Quintiles services and of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
Contribute to the development of IT strategy documentation and input into business strategy documentation, in support of specified business units.
Review IT strategy with staff and create tactical/operational plans and supporting application architecture.
Validate strategic and operational plan with senior management.
Compare competing needs and benefits against existing work and strategies.
Coordinate in the selection of hardware and software including due diligence activities.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Eight or more years of progressive management experience in system support, operations, and engineering. Two years of which must be in a multi-national role
Strong Leadership skills
Direct Line Management experience
Experience managing in a global environment.
Experience in budget formulation and cost management.
Experience managing in a highly regulated computing environment
Must possess excellent aural, oral, and written Communications Skills, to include technical writing/editing.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelors Degree in Computer Science, Engineering, or a scientific field preferred. Will also consider non-technical Bachelor's degree with related professional experience of 12 years or more in IT disciplines
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time
Primary Location: USA-Massachusetts-Cambridge
Organization: USA07 - Business Support Services
||Cambridge, MA |
THIS JOB HAS EXPIRED