Marketing Manager, Cardholder Acquisition LivingSocial
THIS JOB HAS EXPIRED LivingSocial is the local marketplace to buy and share the best things to do in your city. We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars. Based in Washington, DC, we have more than 70 million members around the world.
At LivingSocial, we move fast, take risks, and pride ourselves on staying flexible, fun, and ferociously committed to executing each day. Do you want to be challenged by your job and be surrounded by passionate, dedicated, and creative people? Are you hungry? If so, we want to invest in you!
The Livingsocial credit card program increases member loyalty to the brand and is a key part of our CRM strategy. Thus, the Manager?s efforts are vital to our CRM goals of strengthening loyalty and engagement with our most valuable members.
The manager will primarily focus on our card program. The Livingsocial Visa card is issued by JP Morgan Chase and is jointly marketed and serviced by Livingsocial. The manager will play a key role on this virtual team.
The manager?s efforts will focus on developing and executing card acquisition marketing efforts, card spend programs, card member retention and systems related card projects. The manager will also manage the card member customer service experience and related processes.
This position requires a background in marketing, strong project management skills, good relationship management skills, and the ability to juggle multiple tasks. This position works extensively with Chase partner contacts, as well as Design, Development, Email, Finance, and Business Intelligence teams at Livingsocial.
Generic Expected Contributions
Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
Assists more senior associates in achieving business results by:
- identifying opportunities to enhance the effectiveness of business processes.
- providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
- participating in setting department operating plans.
- recognizing and celebrating team successes.
- achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Specific Expected Contributions
Maximize card acquisition, activation and card spend for our Livingsocial Visa card.
Improve card member retention by improving customer experience and developing specific proactive retention focused programs.
Develop internal communications, reporting & analysis as appropriate.
Coordinate and consolidate internal feedback from communications, design, and legal on creative collateral including direct mail, e-mail, and external marketing materials.
Monitor customer service levels, resolve escalated issues and identify process improvements.
Monitor competition to ensure the card is positioned for success in the loyalty card marketplace.
Actively support development and launch of a consumer loyalty program (confidential?)
Minimum 4 years marketing experience, preferably in card or loyalty marketing, direct marketing, strategic alliances, marketing planning or some combination of these functions
Educational background: Bachelors degree minimum, MBA preferred but may be substituted with significant related employment experience
Exceptional project management skills including detailed work plan creation and execution
Exceptional written and verbal presentation skills
||1445 New York Ave. NW |
Washington, DC 20005
THIS JOB HAS EXPIRED
LivingSocial is redefining localized online advertising and social commerce, while building a great company and having a blast along the way. The explosive growth and potential of LivingSocial has been recognized by both new and traditional media - from the Wall Street Journal to Facebook's CEO. To help fuel our growth, LivingSocial has secured over 49 million in funding this year from some of the most prominent venture capital companies in the nation.
20 - 50M RaisedInvestors: Grotech Ventures
, IVP-Institutional Venture Partners
, U.S. Venture Partners All Jobs: at LivingSocial
|Headquarters:||1445 New York Ave. NW|
Washington, DC 20005
|Industry:||Consumer Products and Services|
|Company Profile:||LivingSocial is the local marketplace to buy and share the best things to do in your city.
With unique and diverse offerings each day, we inspire members to discover everything from weekend excursions to one-of-a kind events and experiences to exclusive gourmet dinners to family aquarium outings and more.
We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars.
Based in Washington, DC, we have more than 70 million members around the world.|
Support LivingSocial with Social Media services