Marketplace Integrity: Handmade Specialist Etsy
Etsy is seeking Marketplace Integrity Agents to join our Trust and Safety team. Our ideal candidates are passionate, creative, hard working, multi-lingual people who demonstrate excellent judgement and can help provide exceptional support to our members. This full-time position is based in Hudson, NY.
About the Job
Handmade specialist Marketplace Integrity Agents protect Etsy by ensuring that listings qualify as Handmade under our Guidelines and educate members on our site policies. In addition, Agents will analyze larger activity patterns and trends to develop new strategies for mitigating high risk content on the site.
This is a cross-disciplinary position that requires that Agents possess exceptional judgment, critical thinking skills, and the ability to operate confidently in ambiguous and unfamiliar situations. Candidates should also have strong writing skills and be able to communicate to clarify and enforce our policies to our community.
Master the ins and outs of Etsy?s ever-evolving policies, products, and features
Have a deep understanding of how things are made, and an ability to communicate clearly and effectively with members
Review member shops and listings to ensure that they comply with Etsy?s selling criteria. Be the primary point of contact to members on what can be sold on Etsy and clarify our policies to them through email
Maintain exemplary service levels while responding to members quickly and accurately
Collaborate with engineering, product, and policy teams to improve systems and processes for reviews
Act as an internal resource for questions regarding policy
This is an entry-level position with potential for growth over time.
You are passionate and knowledgeable about Handmade. You?re an exceptional rule follower and dispute resolver. You have a positive, roll-up-your-sleeves-and-help attitude, an even temper, and the ability to work well within a team structure.
You will be successful in this role if you:
Have a working knowledge of artistic techniques (jewelry making, sewing, furniture making, ceramics, glasswork, etc.)
Have passion for Handmade processes and are eager to learn more
Have relevant experience in online policy enforcement (preferred, but not required)
Have a high level of web savvy with excellent Internet research skills
Have fraud investigation, risk management, and e-commerce experience (preferred, but not required)
Have excellent verbal and written communication skills
Have a level-headed temperament and ability to apply policy objectively
Demonstrate excellent, sound, logical judgement
Have leadership, organization, attention to detail, and time management skills
Be flexible, open minded, and not easily offended
Have a BA/BS degree (strongly preferred)
Are fluent in French, German, Dutch, Spanish, Mandarin, and beyond
You have an Etsy shop and are active in our Etsy seller community
If you're interested in joining the team, please send us your resume or CV. You won?t be surprised to hear, though, that we won?t consider them without a cover letter. Let us know how you fit the bill for each of our requirements above. Etsy is a place that values individuality and variety, so use your judgment and write to us in your own voice. If you practice a craft, curate a blog, or have an interesting side project, we?d love to hear about it.
||Hudson, NY |
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