Marketplace Integrity / Trust & Safety Agent Etsy
THIS JOB HAS EXPIRED We are currently seeking a few exceptionally great rules sticklers and dispute resolvers to join our Marketplace Integrity and Trust and Safety teams in our Hudson, NY office. Want to help keep the Etsy marketplace safe and healthy? Have experience making sure everyone plays by the rules? Read on!
About the Marketplace Integrity and Trust & Safety Team (MITS)
MITS protects the quality of Etsy?s expanding marketplace by communicating and enforcing site policies to ensure that shop owners follow Etsy's criteria for what can be sold on our site. We maintain a safe buying and selling environment by effectively enforcing buyer and seller protection policies, reviewing transaction disputes and providing exceptional support after difficult customer experiences. Agents are passionate about preventing violations of policy, improving user experience, and work well in a fast-paced, cross-functional, and team oriented environment while demonstrating the ability to get things done in ambiguous situations.
About The Position
In this role, you will:
Master the ins and outs of Etsy?s changing policies, products, and features
Review member shops and listings and ensure they comply with Etsy?s selling criteria. Be the primary point of contact to members on what can be sold on Etsy and clarify our policies to them through email
Review and respond to cases of member disputes, non-deliveries, feedback, spam, and scam. Maintain service levels in responding to members
Propose workflow improvements to improve accuracy, speed and consistency of account, shop, listing and transaction reviews
Collaborate with engineering, product, and policy teams to improve systems and processes for reviews
Act as an internal resource for questions regarding policy
This is an entry-level position with potential for growth over time.
We?re looking for someone with:
Relevant experience in online policy enforcement
High level of web savvy with excellent Internet research skills
Fraud investigation, risk management, and e-commerce experience preferred, but not required
Excellent verbal and written communication skills
Level-headed temperament and ability to apply policy objectively
Leadership, organization, attention to detail, and time management skills
BA/BS degree strongly preferred
Fluency in French, German or Dutch, and knowledge of handmade/vintage goods is a plus
Etsy is creating the world?s most vibrant handmade marketplace. We connect shoppers with independent creators and designers to find inspiring handmade goods, while providing makers with the platform they need to make a living, making things. We believe that every transaction tells a story, and value the relationship among makers and buyers. Etsy celebrates individual creativity in design and craftsmanship and connects unique people, stories, and products in a playful and meaningful way. We serve 25 million members in nearly 200 countries.
If you're interested in joining the team at Etsy, please send a cover letter along with your resume telling us why you'd be right for the position. As you?ve probably guessed, Etsy is a place that values individuality and variety. We don?t want you to be like everyone else, we don?t even want you to be like us?we want you to be like you! So write to us, in your own human voice, and tell us what you?re all about. Feel free to point us to any online presence you may have (Twitter, Facebook, rap sheet), and if you write, draw or practice a craft, that means something to us, and we would love to hear about it when you write!
||Hudson, NY |
THIS JOB HAS EXPIRED