eHarmony is a growing, global technology company built on the belief that marrying computer science and relationship psychology can change the way people find their most significant relationships. Do you want to bring happiness to people's lives while working with amazingly talented colleagues? We're looking for innovators and problem solvers who are passionate about taking on the biggest of challenges. We were the first to introduce matchmaking into the online dating space, and we do it better than anyone else. We're the Netflix where your movies have to like you back; we're the LinkedIn where you love your connections; and we're the place long-lasting, meaningful relationships are built online. How much of an impact do we have? Nearly 5% of all marriages in the U.S. are created by eHarmony. That's 271 marriages per day.* eHarmony is pre-IPO, well-funded and profitable. In 2011 were named #23 on the list of Business Insiders' 100 World's Most Valuable Start-Ups. We have more than 33 million registered users spanning across 150 countries and have launched country-specific services in the United Kingdom, Australia, Brazil and Japan and through our affiliation with eDarling, have a presence in 11 countries throughout continental Europe. Our competitive compensation package includes a base salary, discretionary bonus, stock options, free drinks and snacks, ping pong, video games and an on-site chair masseuse. Our 65,000 square foot headquarters is located in Santa Monica, CA, just blocks from the Pacific Ocean. Job Description Provide marketing program strategy support for eHarmony's subscription services marketing team. Looking for someone who is eager to learn about online subscription business models and how marketing strategy is built and executed in real-time. Key Responsibilities
Competitive analysis of the online and offline dating marketplace using primary and secondary research tools; aggregate findings into a presentation that will be delivered to senior eHarmony leadership.
Partner with Consumer Insights team to develop a survey of premium subscribers, identifying pre-purchase and post-purchase experiences and expectations, feature use and satisfaction.
Partner with Customer Care to develop a CSAT (Customer Satisfaction) Score for premium subscribers.
Cross-functional project management of marketing programs as needed.
Preferred Skills
MBA (In progress)
Available 2-3 days per week (Monday-Friday) to work in office in Santa Monica, CA
Organized, detail-oriented and happiest when multi-tasking in a fast-paced environment
Strong written and oral communications skills (high proficiency of the English language)
2+ years consumer marketing experience, online preferred
Advanced skills in MS Word and PowerPoint; comfortable with MS Outlook
Advanced Excel data analysis skills: comfortable with Pivot Tables, formulas and charts. Able to easily aggregate user level data into coherent and clear analyses.