Member Care Call Center Representative Care.com

Care.com, Inc. is a rapidly growing online marketplace connecting people seeking care services with a national and local network of trusted providers. The Company provides a simple and safe way for families and individuals to manage their care needs. Care.com offers a full breadth of services - child care, pet care, senior care, tutoring, special needs care, housekeeping and soon other services - to address the lifecycle of family care needs. The Company was founded in 2006, is venture backed and is based in Waltham, MA. For more information visit the Company's web site at www.care.com.

Specific Duties/Responsibilities
-Educates members on Care.com products, services and policies.
-Provides timely resolution and follow up to member issues.
-Resolves issues according to Care.com policies.
-Quickly and efficiently escalates non-routine issues per defined escalations policies.
-Enters detailed information in the company call-tracking system for every issue handled.
-Takes on special projects.

Skills/Experience Requirements

-Minimum of 1-2 years of experience as a Customer Service Rep
-Excellent customer service skills.
-Excellent computer skills.
-Written communication - the individual edits work for spelling and grammar, and as needed, presents numerical data.
-Interpersonal skills - the individual speaks clearly and confidently, and with empathy and understanding of the members' situation, whether positive or negative.
-Adaptability - the individual adapts to changes in the work environment or schedule.
-Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and feedback to improve performance.
-Problem solving - the individual identifies and resolves problems in a timely manner and maintains confidentiality.
-Must be positive, goal oriented and able to work well independently as well as on a team.
-Must be personable and have a sense of humor.

Education/Other Pre-requisites

-BA/BS or equivalent work experience

Location:	201 Jones Road Suite 500 Waltham, MA 02451 United States
Employment Type:	Full Time
Functional Area:	Customer Service / Technical Support
Department:	Member Care
Tags:	customer service representative BA BS