Member Services Associate Zipcar
THIS JOB HAS EXPIRED Summary
The Member Services Associate is responsible for providing customer service and support to Zipcar customers by handling or routing issues that are escalated from the Call Center.
Resolves issues according to Zipcar policies; escalates non-routine issues
Educates members on Zipcar policies
May assist new members with Zipcar procedures, process applications, and send cards
Assists other departments as needed, such as Fleet Operations, Sales and Marketing
May perform office management duties such as ordering supplies, answering phones, etc
Liaises with Corporate Member Services to discuss problems, identify trends and share solutions
Provides timely follow-up and resolution to member issues
At established sites, may specialize in specific area of operation or handle more complex issues.
College degree preferred
Must pass pre-employment background check
Prior experience in customer service role
Excellent customer service skills
Basic computer skills
Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills
Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information
Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
As a member of the Zipcar Team you will receive:
Competitive Benefits Package
Discounts on services, products and much more
While we appreciate every applicant?s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.
||Pittsburgh, PA |
THIS JOB HAS EXPIRED