Member Services Associate Rearden Commerce

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Rearden Commerce, creator of Deemâ"¢, is transforming commerce on behalf of buyers and sellers. Through a suite of interoperable smart applications, the Deem platform is designed to leverage big data, analytics and semantics technology to optimize the exchange of goods, services, and information with personalization and repeat value to drive customer loyalty. The Deem platform's smart commerce solutions seek to optimize daily business functions, including travel, procurement and expense management, and are distributed globally by more than 40 strategic partners including American Express and JPMorgan Chase â€" connecting millions of consumers and over 7,500 business customers across every market segment to more than 1.2 million merchants. Rearden Commerce is headquartered in Foster City, California. For more information about Rearden Commerce, visit http://www.reardencommerce.com/company/about.html; and to learn more about Deem, visit http://www.deem.com.

Rearden Offers is a San Francisco-based deals website. We have fresh daily deals posted every day in 16 cities across the U.S. Our active and growing community of members hear about these new deals and participate in our online discussion forums, email us with questions, and call our support line. This is where you come in... as a team member in the Member Services department, you'll be the voice our members will depend on.
The ideal candidate is energetic, works well in a fast-paced, ever-changing startup environment and brings endless fresh ideas to the table. The position calls for intense attention to detail, an outgoing personality and an ability to multi-task.

• Respond to all deal comments/inquiries/questions with accurate and helpful information, routing customers into the appropriate channels to get the help they need.
  
• Communicate in a professional, courteous, knowledgeable, helpful, and community-oriented manner, with the appropriate HomeRun Account Manager to figure out accurate/appropriate answers to questions.
  
• Manage customer communication via incoming telephone calls and emails in a timely and professional manner.
  
• Address customer concerns in a manner that ensures customer satisfaction.
  
• Assist customers with transaction inquiries.
  
• Research and troubleshoot customer related service issues.
  
• Proficient in multi-tasking all areas of job responsibilities as defined by management
  
• Develop goodwill with our members, serving as a friendly and genuinely helpful resource for the community

• 1+ years of call center or help desk experience is preferred
• Proficient with Microsoft Office Suite
• Experience using and administering customer care ticketing system
• Ability to articulate clearly and concisely
• Self-motivated, responsible, dependable and prompt individual with excellent attendance
• Proven commitment to deliver exceptional customer service
• Solid understanding of social networks
• Strong problem-solving and organizational skills

Location:	United States