Member services manager onefinestay
THIS JOB HAS EXPIRED A gentle giant
We took our first baby steps on a city street in London, and today the two feet of onefinestay bestride the Atlantic Ocean. Between successes in London and New York, we know that our idea really has got legs. But, to grow up into the global giant we want to be, we?re going to have to expand on an even more impressive scale.
That?s why we want you. You?ll be supervising two teams: the ?service centre ganeshas? who dexterously handle all manner of interactions with guests and hosts (prepping bookings, handling queries and solving problems), and the ?meet and greeters?, who meet our guests at the start of their stays in our homes.
Helping manage the day to day operations of this team would be a daunting job for most people, but not for you. You?re a Jupiter of your solar system, and we calculate that you?re going to help to bring a team four times the size it is today into your orbit by the end of 2013.
Issue management: we are a service delivery business and occasionally tricky situations with both hosts and guests will arise. When they do you?ll need to be on-hand and fleet-footed to ensure you and the team resolve them. You?ll not be afraid to get your hands dirty to help deliver quality service.
People management and leadership: by year?s end you?ll be supervising at least a 10+ people team, with all the confidence, drive and energy of a pioneer. You?ll be managing this team day to day to ensure that all runs smoothly
Process and service management: you?ll work tirelessly to ensure consistent high service delivery during a period of rapid growth. This includes suggesting and implementing new processes as well as constantly improving the existing ones
Experience and skills
Minimum 2 years? of relevant professional experience, preferably in operational line-management roles, or customer services roles in an intense/fast-growing business.
Ability to make decisions
You can tackle complex problems and have proven to do so in your past experiences
A good degree from a top tier university
Authoritative and personable, with a collaborative style of working
Highly organised and efficient operator; structured in approach with the ability to roll with the punches when things don?t go right
Good knowledge of NYC and a passion for customer service
Confidence in your own judgement: you make good decisions quickly
Eagerness to get your hands dirty to help the ship sail smoothly
What you?ll get
A salary you won?t sniff at, including share options, but the biggest benefit will be working with an exceptionally talented (and friendly) colleagues at an innovative startup.
||New York, NY |
THIS JOB HAS EXPIRED