Member Services Representative Motley Fool
THIS JOB HAS EXPIRED Description
What we are: The Motley Fool is the multimedia financial-services company dedicated to building the world's greatest investment community. It's also one of Washington Business Journal?s top 10 ?best places to work? (we don?t like to boast or anything)
What you are: a potential Fool with investment and personal finance knowledge or the desire to learn about the industry, particularly interested in learning the Fool?s website and products (if you think you are the type to really rock any job, keep reading!)
Do your friends describe you as a good listener, cheerful, organized, adaptable, and thorough?
Do you find yourself helping people, no matter where you go?
Are you the type of person that believes better customer service makes a better business?
If so, read below:
What exactly will I be doing?
Responsible for answering wide variety of customer inquiries including general interest in our products, account management and billing, renewals and cancels, access issues, login errors and more both via email and phone
Accountable for issue diagnosis and resolution employing appropriate save techniques for cancelling subscribers
Reports to the Customer Service Manager on the number and type of questions answered, problems and complaints encountered, and suggestions for improvements
Figuring out how to wear a jester cap AND a headset phone piece at the same time; it?s a skill, trust us.
What abilities do I need to have?
Sincere interest in the customer and their experience with us
Strong listening skills to properly diagnose customer problem
Patient and respectful behavior towards customer
Swift problem solving skills and ability to investigate inquiry
Some soft outbound calling to customers
Sense of humor is a must. We?re not saying you have to come up with a joke every day, but get ready to laugh every day.
Subscribe to the Motley Fool values: Collaborate, Innovate, Fun, Honest, Competitive, and Motley!
Strong email and phone capability to process a minimum of 150 emails per day and roughly 30 phone calls per day
Works well in and adds value to a team environment
Strong computer skills to work within Customer Service package software
Internet savvy to assist customers with basic Internet issues (login errors, cookies, software downloads, etc.)
Excellent communication skills ? both written and verbal ? using proper principles of grammar, humor and Foolish principles
What abilities are good for me to have, but not required?
Investing knowledge and SalesForce experience are huge pluses, like the I-just-found-$20-in-my-coat-pocket kind of plus
Degree in business administration or finance
Learn more at culture.Fool.com
||2000 Duke Street |
Alexandria, VA 22314
THIS JOB HAS EXPIRED