MICROSOFT PREMIER ITM Invenio Marketing
THIS JOB HAS EXPIRED Overview:
The Premier ITM is a telephone-based resource who works directly with corporate account customers to help them understand how Microsoft Premier Services can help solves business issues and positively impact their business. The role works directly with Corporate Program Managed (CTM & CAM) customers within a territory or territories. The Premier ITM develops and maintains customer relationships with key IT decision-makers and business decision makers to demonstrate Microsoft-s commitment to help customers solve business challenges.
The ITM role is customer facing and focuses on prospecting, qualifying and developing net new revenue sales opportunities, through opportunity creation, opportunity up/cross sell and joint selling with partners. The Premier SMS&P sales model will require most opportunity ownership and accountability to transfer from Premier ITM to other sales resources at the 20% or 40% MSSP Sales Stage.
Premier ITM role is expected to be fully integrated with virtual territory management teams, understand the resources available and how to engage resources to assist in opportunity development, opportunity management and a strong opportunity handoff to next resource in the sales cycle.
Prefer graduate of a four year course, preferably a BS/BA, with a business focus. Will accept strong candidate with 2 years Associate Degree.
3+ years of sales support/service
3+ years of Solution Sales
Consultative selling experience in a call center or non-call center environment
Working knowledge and understanding of structural differences of small, mid and large businesses, understand business makeup
Enjoys and is able to effectively function in a multi-tasking environment
Relationship management experience and/or skills
Sales coaching/mentoring/training experience
Excellent verbal and written communication, able to communicate effectively at all levels within organization. Proven effective communication at the C-level.
Strong listening skills with the ability to identify customers interests/pains and respond appropriately
Ability to identify customer products needs and make a recommendation
Ability to identify customer budget, timeline, decision making processes, and create buying vision with customer
Can ask next logical question and uncover multiple layers of customer pain, including Latent Pain.
Can link customers pains to solutions and express value of solutions via telephone
Confident personality, not easily intimidated
Able to demonstrate empathy and take rejection
Open to new ideas and techniques
Knows when/how to compromise, when/how to persist
Professional, composed demeanor able to build/maintain rapport with all types of personalities
Experience with chat/email management in a professional setting
Proficient with: Microsoft Office Products, Siebel or any sales focused CRM
Exposure to Network Infrastructure
Familiarity with ERP solutions
THIS JOB HAS EXPIRED