MNO Network Support Specialist PlayNetwork
THIS JOB HAS EXPIRED Reports To
Supervisor, Media Network Operations
N3 ? Associate Professional
This position will troubleshoot and monitor PlayNetwork media players to insure >95% network connectivity.
Essential Duties and Responsibilities
The following is a list of general job responsibilities for the position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
Troubleshoot customer locations over the phone and via email with networked media players and to restore connectivity and resolve any outstanding issues.
Pro-actively monitor all media players using the various network monitoring tools. Identify, diagnose, and resolve any issues.
Work with customer?s IT groups to resolve the network connectivity issues for media players.
Create, manage and update a dashboard of player statistics on a daily basis (tracks total players, connected/not, days not connected, status of resolution, etc).
Report on open issues and account connectivity to the team and interested parties (e.g., sales, operations, IT, etc)
Required Experience/Skills and Abilities
2+ years? experience (or Bachelor?s Degree in related field and 2+ years? experience) in network management, technical analysis and problem-solving.
2+ years? experience in customer/user support.
Experience in both Windows and Linux networked environments.
Excellent Customer Service skills both written and verbally are a MUST!
Excellent work ethic, initiative, self-motivation, and ability to work independently.
Excellent organization skills with attention to details and a willingness to follow-up/track multiple, on-going tasks and projects.
Strong desire and aptitude to learn new technologies
Enjoys a fast paced changing environment
Enjoys a positive and fun environment
Leads by example and exemplifies the PlayNetwork Guiding Principles in actions and behaviors
Inspires others through his/her professionalism and work integrity
Responds creatively to ?continuous change? and steady growth environment
Solutions-oriented team player
High level of confidentiality and discretion
Seeks out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
Regular and predictable attendance is an essential function of this position
Due to the nature of our business, you may be exposed to potentially offensive lyrics and/or video content. In order to prevent this type of material from going to our customers it is a necessary function of our business to listen for, edit or remove this content from our database.
This job description should not be construed to imply that these requirements are the only duties, responsibilities, and qualification for this job. Incumbents may be required to follow any additional related instructions, acquire related job skills and perform other related work as required.
||8727 148th Avenue NE |
Redmond, WA 98052
THIS JOB HAS EXPIRED