Mobile Device Scripting Specialist DeviceAnywhere
THIS JOB HAS EXPIRED Overview:
Keynote DeviceAnywhere division of Keynote Systems, Inc. is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for continuously improving the online experience. Our testing, monitoring and measurement products and services are used by a variety of enterprises such as online portals, e-commerce sites, B2B sites, mobile operators and mobile infrastructure providers. With Keynote, companies know precisely how their Web sites, content, and applications perform on actual browsers, networks, and mobile devices. We are seeking a Mobile Device Script Specialist for the San Mateo, CA headquarters.
Since the dawn of the Internet, Keynote Systems (NASDAQ:KEYN) has been in the business of helping our customers improve their Web site performance and mobile communications quality. Founded in 1995, Keynote keeps pace with the market, providing a breadth of products and services that help improve the online experience in four areas: Web performance, mobile quality, streaming, and real user experience testing. With more than 3,000 measurement computers and mobile devices in more than 240 locations we represent the largest geographic coverage of online users in the world.
Today, we assist more than 2,800 corporate customers in becoming ?the best of the best.? Our customers represent top Internet and mobile companies including American Express, Best Buy, Disney, eBay, E-TRADE, Expedia, FedEx, Google, Microsoft, and YouTube.
Keynote DeviceAnywhere Division of Keynote Systems, Inc. provides an end-to-end platform for planning, testing, and monitoring of mobile apps to ensure quality, performance and uptime of your products and services as you extend your business to the mobile channel.
Keynote DeviceAnywhere?s products enable mobile companies to transform their products into the ultimate user experience by providing
Pre-launch testing capabilities that help deliver content (games, applications, portals, etc.) to market faster, cheaper, and with higher quality
Pre-sales marketing and educational tools, so that consumers fully understand the wealth of applications and features available, and can actually try them out before purchasing
Post-sales support tools to better support existing customers and their purchased products
Ongoing monitoring and testing tools to ensure applications continue to perform throughout the life-cycle
Keynote is looking for responsible, motivated, organized, analytical person to join our company as Mobile Device Script Specialist. The Keynote DeviceAnywhere platform infrastructure is distributed across multiple data centers in the North America, Europe, and Asia (and continues to grow). In these data centers are thousands of mobile phones that we monitor and care for to assure the highest level of mobile device quality and integrity, enabling our customers a device rich mobile device application development and testing platform to work from.
Our mobile monitoring Script Specialist creates scripts that (amongst other things) monitor and clean our devices using our own GUI based tools. In addition to creating the scripts, our specialists are also responsible for maintaining the scripts over the lifetime of the device, and will also be expected to remediate and/or escalate issues to other teams when device problems are encountered.
Development of the scripts that monitor and care for our devices does not require any prior experience with scripting languages, as our scripts are built using an our own GUI based tools.
This position also requires an extremely logical, intuitive, tech-savvy and persistent person who enjoys the challenge of solving the puzzles that are inherent with new consumer mobile from competing vendors with unique designs and features. As new mobile devices are released, the need to build automated scripts that clean and wipe devices must be implemented quickly and maintained for the life of the device. Think of these scripts as automated actions that will select one of the 1000s of devices, access the browser, clear history, cache, bookmarks, text messages, themes, delete applications, etc., so that devices are like new after each use. It?s a lot of fun!
The Mobile Monitoring Script Specialist position reports to the manager of the Network Operations Control Center located in San Mateo.
Using your mobile product experience to help design and build insightful and stable monitoring scripts that will provide valuable data and actionable results.
Creation and maintenance of custom scripts for internal use as well as Keynote?s mobile customers.
Researching customer-reported issues through hands-on testing, knowledge base searching, and contact with colleagues and other resources, and responding appropriately.
Recording research results for the benefit of customers and staff. Creating knowledge base articles.
Project management of customer deployments ? defining project scope, script requirements, setting timelines, delivering a completed mobile monitoring solution.
Assisting in recording, testing, and troubleshooting difficult transaction scripts used in Keynote?s Mobile Device Perspective product.
Proactive monitoring and troubleshooting of customer mobile monitoring scripts.
Maintaining open lines of communication with Keynote's Product Management, Engineering, and Operations staff to effectively resolve bugs and service issues
Advising management on product development and operational issues.
Two or more years of experience in a mobile technology support , quality assurance, or sales engineering position
Demonstrated knowledge of the most popular mobile device operating environments ? iPhone, Android, Blackberry.
Basic knowledge of mobile technologies and protocols such as: 1xRTT, EVDO, EDGE, HSPA, LTE, WAP, SMS, and MMS.
Ability to troubleshoot Internet and mobile issues from the end user to host, including an understanding of carrier networks, proxy servers, and router technology
A self-starting team player with the ability to rapidly apply abstract theory to practical challenges
Commitment to excellence.
Outstanding organizational and multi-tasking skills
Excellent communication, documentation, and follow through.
Bachelor?s degree in a scientific or technology field or equivalent experience
||1670 South Amphlett Boulevard |
San Mateo, CA 94402
THIS JOB HAS EXPIRED