Mobile Technology Architect ExactTarget
Category: Client Services
Location: US - California - San Francisco (HQ)
US - New York - New York
US - Washington - Seattle
Post Date: 05/06/2014
About ExactTarget Marketing Cloud
Five Continents. One Team.
United by a passion for customer success.
We're digital marketing experts. We're social media gurus. We're focused on customer success. We're global travelers. We're quirky, fun-loving, hashtag-obsessed team players. We are the Salesforce ExactTarget Marketing Cloud, and we're bright Orange!
About the Salesforce ExactTarget Marketing Cloud
The Salesforce ExactTarget Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth. Consistently ranked by employees as one of the "Best Places to Work," the ExactTarget Marketing Cloud team shows you what being Orange is all about!
ABOUT THE POSITION
The Mobile Technology Architect is a key role within the Mobile Services Center of Excellence ensuring technical solutions deliver against customer business goals. This includes developing a deep understanding of ExactTarget Marketing Cloud platform and mobile capabilities to create new and innovative solutions for our customers. The Mobile Technology Architect's highly engaged in obtaining a customer's business and technical requirements and architecting a comprehensive solution. In addition to supporting customers, as a Mobile Technology Architect you will provide guidance, validation, and expertise to other members of the Global Services organization related to mobile projects. This position is engaged with multiple areas of the business and works closely with product, sales, sales engineers, and support to deliver world-class mobile services. This position reports to the Global Practice Manager, Mobile Services.
?Be a mobile solutions expert. Understand the ExactTarget Marketing Cloud products, REST APIs, SDKs, scripting language (AMPScript), relational data model and capabilities.
?Create, manage and present an actionable BRD/FSD (Blueprint) that aligns a customers's business needs to that of the ExactTarget Marketing Cloud Solution
?Lead consultative engagements with clients on the technical and business challenges related to their e-communication initiatives
?Execute advanced configuration/development of mobile solutions
?Provide technical consultation and validation of mobile solutions for customers, services consultants, and partners.
?Author and execute test plans for mobile solutions and configurations
?Remain current with global industry regulations and best practices including but not limited to the MMA and CTIA
?Contribute to the advancement of the Mobile Service practice by documenting solutions, creating templates, and sharing best practices via practice meetings and internal knowledge repositories.
?Work closely with global services, sales, support, and products team to support specific customer requests and escalations.
?Work closely with the Mobile Product Management teams to prioritize additional product features, APIs and SDK enhancements required to implement customer solutions
?Interface with MMS/SMS Aggregator Partners to ensure successful submission of forms to obtain Private Short and Long Codes
?Travel to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%.
?Four year college degree (Business, Computer Information Systems, Computer Science, or similar degree preferred) or equivalent experience with demonstrated proficiency
?Proficient in Mobile Application development on iOS (Objective C) or Android (JAVA)
?Proficient developing SQL and experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
?Experience with at least 2 client side programming languages such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
?Experience with SOAP and REST API
?Familiar with systems integrations such as CRM, Content Management, POS/Commerce or web analytics preferred
?Demonstrated ability to present technical solutions in a way that customers can easily understand
?Ability to consultatively engage with customers and to quickly make complex decisions
?Experience leading customer facing discussions
?Truly enjoy interacting with customers to help understand and solve their problems
?Demonstrated experience in transforming vision into reality
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