Mollom Support Specialist (Client Advisor) Acquia
THIS JOB HAS EXPIRED Summary:
Acquia is looking for service-oriented individuals with strong diagnostic skills to help deliver high-value, remote technical support services to medium and large enterprise clients worldwide.
As a specialist on the Client Advisory team, you will provide a broad range of technical support services to clients with a specialty focus on the Mollom spam protection service. As part of the Client Advisory team, you will work alongside Drupal experts in a fast-paced and collaborative environment to deliver this premium adjunct service.
Training will be provided on Mollom-specific product knowledge, support tools, and troubleshooting methodologies.
Handle customer subscription and account management issues
Handle general inquiries on Mollom product functionality and capability
Deliver technical support on the implementation and operation of the Mollom service
Troubleshoot customer implementation and operational issues
Investigate issues using internal web tools; analyze sets of data to decipher patterns leading to issue resolutions
Track customer communications and activities via the ticket management system
Manage, prioritize and drive technical escalations with the Engineering team
Track and report support and feature requests; provide development input
Develop and maintain best practice, process, and troubleshooting documentation
Excellent customer service skills
Excellent written and verbal communication skills (English)
Strong technical analytical skills
Intermediate understanding of IP management, networking, and DNS
Intermediate understanding of web application functionality
Basic network knowledge (CDNs, reverse proxies and firewalls)
Comfort with operating and troubleshooting from the Linux command line
Admin level experience with Drupal or WordPress
Multi-lingual (French, German, Spanish or Dutch)
||Burlington, MA |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
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