MST Support Services Analyst Axiom Law
THIS JOB HAS EXPIRED Axiom, a new model professional services firm and a revolution in the legal industry, is seeking a Support Services Analyst to join the Technology group of our Managed Services team in Axiom?s Houston office. Managed Services is the Axiom division responsible for development, implementation, and delivery of Axiom?s team-based outsourced legal service offerings, including the supporting technology platform.
As we continue to blaze trails through the legal industry, we?re looking for an eager, energetic, and enthusiastic Support Services Analyst to provide administration, maintenance, support and training services as part of our delivery services in support of Axiom Managed Services? offerings. As such, the Support Services Analyst plays a key role in the delivery of Managed Services and the ongoing success of Axiom. This is a truly rare opportunity for an individual with strong technical and system design skills who want to support the dive for innovation in a rapidly changing legal environment of which Axiom is very much at the forefront of this movement.
Providing technical and user support services for the Managed Services? deployed environments and its user community
Providing administration, maintenance, and support for the Managed Services? deployed environments
Developing training programs, material, and deliver training sessions as part of coordinated training and system go-live activities
Driving user check-in programs through regular user group program(s), phone calls, emails and other communications
Develop protocols for User Acceptance Testing, Training and Support procedures
Contributing to protocols for converting requirements definitions to system design, configuration and deployment procedures
Developing and publishing knowledge base content and or technical notes to a customer portal.
Working with members of the Solutions Design Team in addressing specific client situations defining modifications to a client?s current workflows, team structures, processes, and tools that will deliver significant improvements in quality, cost, and service levels
Supporting sales activities and internal initiatives as required
Contributing to building Axiom?s proprietary Intellectual Property in the rapidly changing Managed Contracts Services business area
Our ideal candidate
In addition to exhibiting our core values of Irresistible, Fresh, Thoughtful, and Committed, our ideal candidate will have the following:
Bachelor?s degree in Computer Science or a related field required
Ability to rapidly become technically proficient with Salesforce.com (SFDC)
Willing to become an SFDC Certified Administrator within first year on the job
Views their career as Technical Support professional, experienced in client facing support
Highly proficient verbal communication skills with excellent written communication skills
Provide professional and friendly support to design and delivery teams.
Experience in developing and publishing knowledge base content and or technical notes
Relentless focus on client?s needs and consistently raises the bar on service excellence
Thrives in both individual and collaborative team environments
Superb time management, judgment, decision-making and problem solving skills, forward thinking and solutions orientated approach at all times
Acute attention to detail, and ability to operate in a high pressure, fast-paced environment with a high degree of autonomy and accountability
Proficiency with the Microsoft Office suite (including PowerPoint, Excel, Project, and Visio)
Experience in Contract Lifecycle Management a plus
Enterprise Systems: Oracle (TOAD), SQL Server, DB2, Sybase, MySQL
Structured Query Language, common acronym (SQL) pronounced ?sequel?. There may be variants (ie: PL/SQL, T-SQL, etc), which are all acceptable.
Reporting Tools: Oracle Reports, SSRS, Crystal Reports
Experience (Java, .NET, Visual Basic (VB), C, C++, C#)
Who We Are
Axiom, a modern alternative to the traditional law firm, is the fastest growing provider of managed legal services to Fortune 500 companies. We're a new category of firm that applies best practices from other industries and a better business model to help clients do legal work intelligently. Our streamlined cost-structure and deep expertise in the business of law help General Counsel solve problems and manage their departments more effectively.
This position is with the Headquarters team ? a group of passionate people busily introducing fresh ideas to a tradition-bound profession. We?re incredibly selective in our hiring and meticulously focused on creating a truly special and addictive culture. With over 900 people across 11 offices globally, Axiom works with nearly half of the Fortune 100. Axiom?s unique approach has been featured in the Wall Street Journal, Financial Times, and The Economist. For more information, visit www.axiomlaw.com.
||Houston, TX |
THIS JOB HAS EXPIRED