Multilingual Customer Logistics Specialist K2M
THIS JOB HAS EXPIRED The primary responsibility of this position is to ensure effective fulfillment of an assigned portfolio of products from Customer Order to Remittance and ensure that the business meets customer promises in terms of On Time Shipment, Product Availability & Inventory Optimization.
The Customer Logistics Representative works in a fast paced, team oriented environment that partners closely with Supply Chain and Product Management to provide optimum professional customer support to both internal and external field sales; to maintain and enhance business. Must be detail oriented with a strong work ethic focused on providing a positive customer experience. This position is responsible for accurate product order entry and completing sales order process within K2M?s guidelines and Quality policy.
Process inquiries, sales orders, and RGA's in a timely, accurate, and efficient manner. Determine priority of shipments. Keep customer informed. Quickly resolve order issues to the satisfaction of the customer.
Support data entry and tracking of International transactions.
Research credit/collection issues for speedy resolution. Report findings to credit/collections and process any transactions necessary.
Schedule loaner set usage and works closely with inventory control manager to resolve loaner issues, contact agents, and assume proper billing of loaner usage and discrepancies.
Communicate effectively with customers, field and headquarter personnel.
Quickly resolves customer issues. Constantly strives to improve customer satisfaction.
Support and enhance a closed-loop Product Experience Report (PER) process which incorporates the maintenance and publication of RGA policies and procedures. Keep the PER system current for RA/QA and inform the customer of any problems.
Bachelor's degree from a four-year college or university; or at least four years experience in customer service. Two years experience in the medical products industry preferred. Exposure to products inventory and inventory processes. Foreign language skills highly desired.
||751 Miller Drive, SE |
Leesburg, VA 20175
THIS JOB HAS EXPIRED