National Retail Sales Trainer GreatCall
THIS JOB HAS EXPIRED Description
GreatCall markets wireless services, devices and applications that help people stay connected, safe and healthy. We provide easy-to-use solutions backed by high quality customer service and work with industry-leading partners to ensure our solutions fulfill the needs of our customers. We are experts in serving the aging population but our solutions are appropriate for anyone who considers health and safety a priority. Our product portfolio includes the Jitterbug cell phone, 5Star Urgent Response, MedCoach, LiveNurse, and Wellness Calls among others. These products and services are widely available through our direct response channels and a wide retail distribution network that includes Wal-Mart, Sears and Best Buy. Our apps are available in the iTunes and Android app stores.
About the Team
We empower our employees to deliver exceptional service on a daily basis. We do this by creating, managing, and training the GreatCall culture across the organization. We translate our company?s vision into applicable knowledge and actionable behaviors that are consistent and aligned for all of our business partners. Our ongoing training, coaching and development offer empowerment that leads to job satisfaction, a team orientation and greater pride in our organization.
About the Job
The National Retail Sales Trainer (NRST) will participate in planning, designing and implementing Sales training to support continued retail channel growth and the success. The NRST will assist in the development and evaluation of new and existing training programs through appropriate analysis to understand key practices and processes that drive sales in diverse retail channels and desired performance improvements needed to achieve Sales Management goals. The NRST will identify the knowledge and skills that align with desired sales behaviors and can model the desired learning. The NRST works with Training and Sales Management to reach Sales training goals and ties training to the organization?s Mission and Vision objectives.
Assists in the design, development and deployment of national, regional and local sales training as directed in various blended learning formats.
Identifies, develops, and implements effective in store-training and motivational strategies to drive continuous GreatCall sales.
Conducts store visits, sales events and web-based content sessions to model effective sales skills, increase vendor overall sales and support retail sales channels.
Provides training at various retail channel annual shows or special events to drive product and service knowledge.
Build professional relationships with corporate training and store representatives as necessary to achieve training objectives.
Assists Field Marketing leadership to provide continuous training support for the Field Team Representatives to assure successful territory management.
Works with Sales Management and Training when travel and schedule allows to identify the differences between actual and desired sales performance, the cause of the discrepancy, and provide suggestions on actions to address the causes whether training related or not.
Assist the call center training team as needed to deliver sales and retail activation focused modules.
Up to 50% travel in the U.S. as needed
Education: Bachelor?s Degree in Business, Marketing, Training or related field or equivalent experience
2 years sales training experience in large or small groups.
1 year experience in evaluating field sales programs and compliance.
1 year experience in territory management and/or working on sales operations teams.
Effective communicator, able to express ideas clearly and concisely in both interpersonal and written formats.
Demonstrated ability in presenting various programs to a variety of audiences and group sizes.
Experience in using Microsoft Office suite including: Excel, Word, Outlook, PowerPoint.
Ability to build and manage relationships effectively across organizational departments and outside the organization; builds effective rapport quickly.
Effective at creating a positive, optimistic environment that encourages people to want to do their best.
Education: Master's degree in Business Administration or related field
Knowledge of training industry best practices, varied adult learning theory and training design principles.
Experience in wireless technologies.
Experience presenting various services and training programs to field personnel.
Experience in working in a call center environment.
Expertise in MS Office suite including: Excel, Word, Outlook and PowerPoint.
Is a good judge of talent, strengths and limitations of people and can accurately project what people are likely to do in varied contexts.
Is an effective planner who accurately scopes out length and difficulty of tasks and projects, sets objectives and goals, and can flexibly anticipate and adjust for problems or roadblocks.
Manages conflict effectively by reading situations quickly, actively listening, and seeking common interest and equitable solutions.
||100 Via de la Valle |
Del Mar, CA 92014
THIS JOB HAS EXPIRED