Network Engineer iContact

Our purpose is to create value for our customers, employees, community, and shareholders, while having fun and serving as a model for what a high-growth venture-backed company can become in terms of social and environmental responsibility. iContact's mission is to make online marketing easy so that companies and causes can succeed and grow.

Founded in 2003, iContact is a venture-backed 250+ person company based in Morrisville, NC, that provides on-demand software that simplifies email marketing. The iContact product is the leading email marketing platform used by over 70,000 companies worldwide ranging from small businesses to blue chip clients.

Why you want to work here

Dont want to use the elevator Dont worry we have a slide Stuck in a workday rut We have monthly massages and a game room equipped with, Rock Band, Foosball, Wii, Ping Pong Want to be part of a company that believes in more than just making money We are green, socially responsible and a certified B Corporation Got the Monday morning blues We have free bagels every Monday We also provide free drinks, monthly birthday cake, quarterly company lunches, and a creative and fun work environment iContact was named one of the Best Places to Work in the Triangle by the Triangle Business Journal in 2007, 2008, and 2009.

We are looking for a person who...



...takes pride in the ability of their team to keep things running

...never satisfied with past accomplishments

...enjoys being the go-to guy for answers

...collaborates to produce the best solutions and communicate ideas clearly

...takes the initiative to solve problems they identify

...thrive in a fast paced environment

is a little schizophrenic - manage both internal and external facing applications



If this sounds like you, we have a position that you want to check out



Primary Responsibilities:

iContact is seeking a Network Engineer to perform a wide range of network and system administration duties including installations, debugging, maintenance, upgrades, and general support for network equipment and Linux based servers.

Maximize network reliability by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, collaborating with vendor support on network optimization

Collect and review network utilization data for capacity and planning purposes.

Manage & troubleshoot network and Internet connectivity throughout the organization.

Maintain up-to-date knowledge of emerging tools and technologies.

Research, evaluate and recommend technologies to support business requirements.

Rigorously create and maintain documentation for all processes and procedures.

Lead, train, and support the work of other staff engaged in similar functions.

Work closely with DBAs, Systems Engineers and stakeholders to meet their various requirements.

Proactively suggest alternative solutions and designs, third party tools, etc. to solve the problems at hand.

Travel to iContact data centers for the deployment of the server and architecture.

As a member of the Infrastructure team - will respond to all system problems on a 24x7x365 basis and take part in on-call rotation.

Frequently called upon to solve problems; has strong problem solving skills and the ability and desire to learn new technologies rapidly.

Able to deal effectively with internal and external groups including clients and vendors.



Requirements:

5+ years experience designing and operating networks in a 24/7/365 highly available environment.

Very strong L2/switching experience and troubleshooting skills: (production LAN design, fully versed in networking concepts such as STP/RSTP/MSTP/PVST, ARP, VTP, QOS)

Design and implementation experience with routing protocols (BGP, OSPF, EIGRP).

Experience working with hardware & networking equipment, including maintenance and upgrades.

Fluency with common network admin and intrusion detection tools such as Snort, MRTG, Nagios, Ethereal/Wireshark, Nmap, Nessus, etc.

In-depth, hands on knowledge of Juniper network and security equipment.

Significant experience working with Linux servers and network monitoring tools.

Linux system administration experience in a high-volume, highly-available environment a plus.

Strong working knowledge of HTTP, SSL, MTA, LDAP, NFS, DNS and SAN technologies, including iSCSI.

Experience with a RDBMS such as MySQL, Postgres or Oracle a plus.

Prefer experience in Technology and/or SaaS based business model.

Strong technical aptitude and ability to research & solve complex issues independently.

Strong understanding of the organizations goals and objectives.

Strong interpersonal and oral communication skills.

Ability to communicate ideas and solutions to non-technical people.

Ability to maintain confidentiality with sensitive customer and internal information.

Highly self motivated and directed.

Strong organizational skills and excellent attention to detail.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Experience working in a team-oriented, collaborative environment.

Degree in Networking, Computer Science, Information Technology, or related work experience (relevant experience - field preferred and education may be considered in lieu of a degree).

Location:	2635 Meridian Parkway Suite 200 Durham, NC 27713 United States