Network Engineer Epocrates, Inc.

The Information Technology Network Engineer is responsible for the support of the Microsoft Windows server infrastructure and applications at Epocrates. This position has significant impact in all areas of the company ensuring that mission critical production services, systems and applications are provided in a timely and efficient manner in accordance with our service level objectives.
Daily activities will be driven primarily by Windows infrastructure and business systems application projects and requests. These activities include provisioning systems, network architecture and management, implementation of high availability application services, and Sarbanes Oxley compliance activities.
Position Responsibilities
- Support of critical systems and applications in a Windows infrastructure.
- Handling technology assignments that can be very complex in nature where personal judgment is required for problem resolution.
- Identify and initiate resolution to customer issues and concerns from users on both Windows and Mac desktop platforms.
- Establish and maintain good working relationships with our vendors.
- Installation and implementation of network and server hardware and software according to department standards and procedures.
- Maintain current technical expertise in rapidly changing technology environment. Able to seek out new and innovative solutions to technology issues faced by our customers.
- Maintain a positive working relationship with all departments and seek out ways to improve their productivity.
- Fulfill department requirements for onsite and after-hour support coverage, including participation in on-call pager rotation schedule.
Position Requirements
- At least 5 years of direct experience as a Network Engineer.
- Detailed, working knowledge of network fundamentals, such as IP addressing, routing functions, DHCP and DNS is required.
- Experience with VMware vSphere and Blade server hardware.
- Working knowledge of VOIP, QOS/COS, IDS/IPS, MPLS, and OSPF.
- Experience using LANDesk, SSL VPN, SAN/NAS file servers (EMC or NetApp) is desirable.
- Strong working knowledge of Windows server administration, maintenance and troubleshooting.
- Strong customer facing skills; able to interact with internal customers effectively by phone, email, and in person.
- Able to effectively communicate at all levels of the company.
- Must be positive, self-motivated, and able to work well in a small, collaborative team and fast paced environment.
- Strong analytic skills with the ability to troubleshoot complex issues.
- CCNP certification.
- Demonstrated working knowledge of LAN/WAN environments
- Experience with Macintosh administration and associated desktop applications is a plus.