Network Operations Center Tech (Nights) OmniSYS

POSITION SUMMARY: The successful candidate will be responsible for providing excellent customer service to internal and external customers for technical system / application support services by using troubleshooting skills to identify and respond to problems and following established procedures for escalation and resolution.
DUTIES & RESPONSIBILITIES: include, but are not limited to:
Technician activities related to the operations and monitoring of the OmniSYS networks, systems and websites.
Using monitoring tools, this position watches and performs triage via documented processes reacts to situations within the OmniSYS environment.
Performing Level 1 troubleshooting and support expanding our ability to respond quickly and provide you an easily recognized and rewarding career path.
Report and escalate to onsite senior team members, incidents which impact the OmniSYS claim processing environment. This is imperative to improve and expand the level of service that the Operations Center is chartered to perform.
You will work very closely with the other groups within Operations to assist in the resolution of problems, become familiar with deployment and release of new products and contribute to which provide world class service and support.
Perform other duties as assigned.
Building, racking, preparing production class servers.
Work with and help our call center support OmniSYSs external customer base.
QUALIFICATIONS: include, but all are not required:
Dependability and a positive team player approach is critical.
Customer service and the ability to remain focused is required.
A strong desire to advance and develop technical skills.
Must possess good written & verbal communication skills.

Location:	501 Airpark Avenue P.O. Box 8489 Greenville, TX 75404 United States