Network Operations Manager Xora
THIS JOB HAS EXPIRED Position Type: Full-time
Location: Mountain View, CA
Experience: 5+ years
Reporting to the Director-Technology Operations, the Network Operations Manager will work hands-on with a small operational support team responsible for pro-active monitoring and management of all pre-production and production systems. The Network Operations Manager will be responsible for a 7x24x365 operational environment where uptime is critical and requires immediate response to service impacting issues.
Managing the day-to-day operation of a 24x7x365 Network Operations group.
Identify, diagnoses, and resolve complex technology issues efficiently.
Work closely with the Engineering team to escalate issues for triage and resolution.
Develop policies, procedures, and processes to ensure that ?Best-Practices? are implemented and followed by operations staff.
Maintain communication and status of incidents with other functional teams.
Routinely review tickets and manage the post-mortem process to identify trends/chronic issues.
Responsible for managing and maintaining monitoring tools.
Audit proactive monitoring of all systems to detect and resolve problems to ensure uninterrupted operation of all infrastructure systems.
Development of KPI reports on infrastructure performance reported on a weekly basis.
Development of staff training plans, including recommendations for staff recruitment, retention, growth, and career development.
Keeping management informed of status on all issues and projects.
Owning/updating operational Run-books for all production systems.
Contribute forward thinking ideas and technology concepts to maintain high availability, scalability and robustness of our infrastructure.
Qualifications and Skills Required:
Minimum of 5 years of experience working in a network operations group environment, with at least a 2 years in a lead or supervisory role.
SaaS environment experience a plus.
A strong technical background with the capability of stepping in and assisting the team in trouble-shooting and triage of incidents, bringing issues to rapid resolution.
Working knowledge of the following technologies and areas:
? Enterprise Servers ? Sun Enterprise, Dell Servers
? Storage Technologies ? SAN, NAS, DAS, VxFS, UFS, NFS
? Operating Systems ? Solaris SPARC/x86, Linux, Windows, shell scripting
? Database ? Oracle Enterprise Edition, Dataguard, RAC, MS SQLServer
? Virtualization technologies ? Solaris Zones/Containers, VMware
? Application Servers ? Tomcat, Resin
? Java ? JVM configuration, tuning and troubleshooting
? Monitoring Tools ? Nagios, Cacti, Sitescope, etc.
? Multi-pod infrastructure management and concepts a plus
Ability to develop, document, and publish operational processes and procedures.
Ability to work with vendors, carriers, and suppliers in the provisioning and maintenance of services.
Ability to manage and mentor subordinate staff.
Must be a self-starter and require minimal guidance.
Must have demonstrated leadership and problem solving abilities through work experience.
Must have hands-on experience with hierarchical Network Management Systems (NMS).
Excellent oral and written communication skills essential.
Ability to work well under pressure is critical.
Ability to take rotated on call on a weekly basis.
Four year degree or equivalent experience.
||501 Ellis Street |
Mountain View, CA 94043
THIS JOB HAS EXPIRED