Network Relations Consultant HealthHelp, Inc.
Department: Provider Relations
Supervisor: Provider Relations Manager/Director
Salary Status: Exempt
Position Summary: The Provider Relations Consultant (PRC) is responsible for developing and fostering relationships with physicians and staff to increase participation in HealthHelp?s Radiology Management programs. He/she builds and maintains positive relationships with the local provider markets, advancing the goals of the HealthHelp suite of programs and promotes consistency with various provider/payer contractual obligations.
Education: A Bachelor?s degree in a healthcare or business-related field is preferred.
Experience: A minimum or three years direct work experience in provider relations, client or account management capacity in a healthcare-related field. Managed care experience is preferred.
Develops, expands, and fosters long-term positive physician and market-level relationships
Ensures overall client and provider satisfaction with timely response to provider issues
Contacts provider offices to introduce and/or solicits participation in HealthHelp?s Radiology Management Services programs
Educates providers about HealthHelp?s ever-expanding portfolio of products and services, ensuring continually updated knowledge about the company?s offerings
Ensures providers receive appropriate education regarding HealthHelp?s processes and protocols
Documents all contacts and activities accurately and completely within the database/portal
Assists in the development of strategic initiatives to roll out new provider marketing programs
Adheres to all regulatory requirements and comprehends and complies with best practices, professional standards, internal polices, and procedures
Performs in-house and field network-related functions, including network education, relationship building, and problem resolution
Works in collaboration with cross-functional teams to identify trends and assists in developing strategies to enhance client satisfaction and drives growth and expanded business for HealthHelp
Reviews routine and ad-hoc reports for accuracy and trends and compiles dashboards for distribution to the providers
Prepares for and conducts regularly scheduled provider conference calls/meetings to address service delivery expectations, progress, planning, review of deliverables, service delivery outcomes, education regarding products, and issues resolution
Assists to design and/or enhances documentation, process flows, and training materials for use both internally by HealthHelp staff and externally by the provider and/or client
Identifies service issue trends and collaborates with cross-functional teams to develop and implement improvement plans
Monitors provider concerns and issues and provides feedback to the appropriate associates/departments. Assists in developing and communicating the appropriate and timely response to providers
Keeps Management informed of performance, critical issues, etc.
Performs other duties and projects as assigned
Excellent listening, oral, and written communication/presentation skills with strong ability to influence people at all levels. Ability to communicate complex information in a clear and concise manner
Strong problem solving, interpersonal, and customer service skills are required
Demonstrates strong analytical skills in the ability to obtain, manipulate, and interpret various reports and data to produce meaningful information related to the account
Must be able to work in a fast-paced environment and be detailed oriented
Excellent oral and written communication skills and advanced presentation skills
Possesses familiarity with project management, implementation, and provider management processes
Must work effectively with a team and be able to interact with a variety of staff members throughout the organization; demonstrate initiative and creativity and work independently
Ability to prioritize and manage concurrent projects, some of which have competing priorities
Ability to communicate effectively with team as well as all levels of customer and senior management
Ability to recognize potential and actual problems and work with the team to develop solutions and implement an effective course of action
Intermediate skill level in working with the Microsoft Office Applications suite, including Outlook, Word, Excel, and Project, PowerPoint, as well as the Internet
Must be able to multi-task and prioritize projects in a fast-paced environment
Must be able to use standard office equipment for performing tasks, such as faxing, copying, and scanning
||Houston, TX |