Network-Voice Engineer Arise
THIS JOB HAS EXPIRED Overview:
Founded in 1997, Arise Virtual Solutions Inc. is the world?s leading provider of virtual business process outsourcing and contact center services for brands seeking to improve business results through their sales and service channels.
Headquartered in Miramar, Florida, Arise has over 230 employees. We customize and deliver high-quality voice, e-mail, chat, and mobile customer service, technical support, and sales through a network of over 26,000 entrepreneurial, self-incorporated home-based Client Support Professionals in the United States, United Kingdom/Ireland and Canada.
Clients gain value through our unmatched combination of superior service and best cost. Through the delivery methodology of Undisputed Top Performance? Arise?s 100 percent virtual model is able to best match Client Support Professional's skills to specific client needs. This allows companies unparalleled flexibility for growth and profitability while improving their customers? satisfaction.
No other company better understands how to bring virtualization to life for premium brands.
The role of the Network Engineer is to maintain, enhance and administer Arise contact center systems (LAN/WAN/VoIP) ensuring maximum uptime and system availability to the business. The Network Engineer will respond to, investigate and resolve in a timely manner issues reported via the Arise Service Desk and Network Operations Center. The Network Engineer will assist and participate in planning and budgeting activities with the Technical Operations Manager. The Network Engineer will also maintain vendor relationships as they pertain to the performance of duties.
The Network Engineer position is an ?on-call? position that requires carrying a cellphone or pager and participating in outage bridges that may at any time include Arise clients.
? Support, administer and maintain Arise network switching, routing and VoIP(SIP, H.323) infrastructure.
? Architect, implement and administer VoIP solutions that support and enhance Arise business objectives.
? Manage day-to-day relationships with Arise data and Voice carriers and network equipment vendors.
? Function as a subject matter expert for Arise data, network and VoIP systems.
? Support, administer and maintain Arise VPN endpoint devices.
? Support, administer and maintain Arise firewalls and ACLs, NAT pools and routing protocols.
? Support, administer and maintain Arise Internet content filtering systems.
? Support, administer and maintain Arise network monitoring systems.
? Architect, implement and administer network solutions that support and enhance Arise business objectives.
? Work as part of the Technical Operations team in support of Arise business objectives, troubleshooting issues and outages, program implementations and client requests.
? Manage trouble ticket queue, adhering to ITIL change and incident management processes.
? Create and maintain documentation for functional areas of responsibility.
? Assist in internal customer networking issues.
? Assist Information Security team in meeting all security compliance regulations and requirements. Includes documentation, log management and responding to audit requests.
? Develop job aids for internal and external customers to assist users in knowledge of system functionality
? Maintain a working relationship with key vendors
? Maintain 99.99% uptime of all corporate and production network functions
? Communicate and remedy support issues with clients both internal and external
? Assist in skills development for co-workers
? Minimum of 5 years? experience implementing, supporting and administering enterprise network systems in a multi-site/multi-tenant call center/BPO environment using the following platforms:
o Cisco Switches (3560/3750/6500)
o Cisco Routers (7200/2600/2800/3800/3900)
o Cisco Firewalls (ASA 5520/5540/FWSM) w/IPS
o Cisco Load balancers (ACE)
o Cisco ACS, MARS, NAM
o Juniper SSL VPN concentrators (SA6000)
o Windows Active Directory/LDAP/DNS/DHCP
o SNMP/Syslog (SolarWinds)
? Experience with the following preferred, not required:
o WebSense URL Filtering
o Citrix XenServer Virtualization
o Dell Servers and Blades
o Riverbed Steelhead
? Must be fully skilled in the following:
o Expert TCP/IP knowledge.
o IPSec VPN setup, administration and troubleshooting across various and mixed platforms.
o IP routing protocol (EIGRP/OSPF/BGP) setup, administration and troubleshooting in an enterprise environment.
o QoS setup, administration and troubleshooting in an enterprise VoIP environment (SIP, H.323, etc)
o VLAN / Trunking / Etherchannel / Spanning-tree setup, administration and troubleshooting in an enterprise environment.
o HSRP setup, administration and troubleshooting in an enterprise environment.
o NAT setup, administration and troubleshooting in an enterprise environment.
o ACL setup, administration and troubleshooting in an enterprise environment.
||3450 Lakeside Drive |
Miramar, FL 33027
THIS JOB HAS EXPIRED