NEW ACCOUNTS OPERATIONS MANAGER Leaf
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Leaf is a Boston-based startup building a next generation Point of Sale platform. We offer a hybrid hardware/cloud solution, combining a purpose-built mobile tablet for taking payments with an online back end where business owners can manage inventory, view realtime analytics and communicate with their customers through social channels.
Ensure every merchant signed by Leaf?s direct sales force, online sales, and reseller partner sales is successfully launched creating high levels of customer satisfaction. To achieve this goal this position will be responsible for:
Ensure an effective process for launching new merchants
Design processes to improve efficiencies and enhance the merchant on-boarding process
Provide first line support and training to strategic partner resellers launching new merchants
Develop and present analytical reports providing insights into the effectiveness of launching new merchants
Develop and enforce a merchant qualification process by working closely with sales partners
Manage the fulfillment process to ensure the merchant receives the right equipment at the right time. This will include coordinating fulfillment processes with key partners
Improve and deliver an ?out-of-the-box? experience for new merchants. This will include providing services such as initial catalog uploading, logos, employees etc
Develop online training tools (webinars, videos, etc) for merchants to help them get started with Leaf.
Develop a process that supports effective merchant launch is scalable for future growth.
Hire, manage and motivate a team to handle merchant launch
Technology savvy, a great understanding of tablets, Wi-Fi networks, and cloud platforms.
Leadership skills ? able to set priorities, provide coaching and hire good people.
5 years experience in working with technology solutions (software and/or hardware), such as mobile, PCs in a sales, or customer service role.
Strong planning and organizational skills with high attention to detail.
Excellent verbal and written communication skills. Especially comfortable providing training via the phone and webinars.
Comfortable working in a fast-paced, ambiguous start-up environment.
Excellent interpersonal skills- comfortable in interacting with customers, partners, employees and co-workers.
Experience working with Google Apps
Experience working with retail, restaurant and service merchants
Familiarity with point of sale and loyalty programs
Experience with customer service
Previous work in daily deals, POS, or payment processing
College bachelors and/or postgraduate degree in technology or business
Competitive base salary, commission and bonus structure
100% Medical, Dental and Vision paid by Leaf
All your information will be kept confidential according to EEO guidelines.
||Cambridge, MA |
THIS JOB HAS EXPIRED
Leaf enables businesses to efficiently collect payments and interact with customers. We solicit feedback from your customers and provide real-time analytics that make growing your business easy. Leaf connects consumers with local businesses. We deliver interactive receipts, enable consumers to give feedback, share experiences, help your favorite charities and earn loyalty rewards.
Shipping Product Angel Investors All Jobs: at Leaf
|Headquarters:||222 3rd Street; 4th Fl|
Cambridge, MA 02141
|Company Profile:||Our Mission
Over time, checkout counters have been equipped with systems designed exclusively to collect money from consumers and little else. As a result, brick & mortar businesses have become uncompetitive with their online counterparts. The Internet has proven that without customer interaction, commerce cannot grow.
Leaf revives the most important aspect of commerce, the relationship between a business and their customers.
What We Do
Leaf empowers local merchants to run and grow their businesses by providing a mobile payment platform built for local commerce. Leaf's cost-effective platform helps retail stores, restaurants, and other local merchants improve the speed and ease of checkout and offers easy-to-use business management, analytics, and customer engagement. By making the complex tasks of running a business easy. Leaf allows merchants to sped more time focusing on what's important - the needs of their customers.
Who are we
Leaf is a group of passionate and successful entrepreneurs, engineers, and developers. We operate from the co-working space Intrepid Labs in Cambridge, Massachusetts, the leading hub of innovation and technology.|
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