NOC ANALYST RigNet
Reports To: NOC Manager
Location: NOC Fannin Office Houston, TX
Primary responsibility of the NOC Network Analyst is to ensure the continued Integrity, Stability and Security of the customer network.
The NOC Analyst will also be the primary interface with various engineering groups, and to facilitate fluid transfer of information for both implementations and service restoration.
PRIMARY DUTIES AND RESPONSIBILITIES:
Ensure maximum possible service availability and performance of the RigNet network.
Perform active first and second level troubleshooting of all supported systems for the NOC.
Full knowledge of all RF equipment, network equipment, telephony equipment, T-1/E-1 carrier systems, TCP/IP and VoIP.
Assist with proactively monitoring the network using existing NMS systems to address unreported outages.
Maintain updates of assigned trouble tickets on active problems or requests.
Manage incident resolution within the shift, reassigning tickets or calls to other technicians as appropriate.
Ensure escalation and notification procedures and processes are followed via RigNet standards.
Exercise judgment within defined procedures to achieve timely resolution while maintaining customer satisfaction
Provide direction and guidance to customers and technicians during the trouble-shooting process including but not limited to, remote site equipment problems and issues, installation, testing, verification of satellite link performance, RF communication systems.
Ensure clear and concise documentation of work and processes performed in the trouble ticket.
Assist in the Change Management process to insure proper notification of all customers impacting changes are communicated per NOC policy.
Education, Knowledge, Skills, and Abilities:
B.S. Degree or equivalent in Computer Science, Engineering or related sciences.
Vendor/Industry Certifications: Cisco - CCNA or 3+ years of demonstrated networking experience, (CCENT or 3+ years will be acceptable if candidate has at least 3 years in VSAT experience).
At least 3 years in a technical role supporting satellite communications systems (VSAT)
Experience working with/for the oil and gas industry.
Ability to effectively direct personnel in an emergency situation
Ability to read, write and comprehend complex instructions and detailed correspondence.
Ability to solve problems using resourcefulness and solid judgment skills.
Strong knowledge with Cisco network equipment (routers, switches)
Strong knowledge in service provider technologies (MPLS, QoS, Netflow etc.).
Strong knowledge on TCP/IP, Routing (OSPF, BGP, RIP).
Strong knowledge of various satellite communications technology and equipment (iDirect, Comtech, SeaTel).
Health, Safety and Quality:
RigNet expects all its employees to follow procedures and take an interest in continuously improving the quality of each individual job and the overall service provided by RigNet through the quality program, Process Assurance for Competitive Excellence (PACE).
As a minimum the employee must:
Take precaution in order to prevent harm to themselves
Consider the potential for harm to others or the environment that may be caused by their acts or omissions
Work in accordance with information and training provided
Refrain from intentionally misusing or recklessly interfering with anything that has been provided for Health, Safety and Environmental reasons
Report any hazardous defects in equipment and workplace, or shortcomings in the existing controls, to a responsible person without delay
Not undertake any task for which authorization and / or training has not been given
Follow relevant quality procedures
Working conditions are normal for an office environment. Work may require occasional overnight travel and weekend and/or evening work.
Squat or Kneel
Description: This position requires a moderate amount of stamina with the ability to perform the above essential job functions and within timetables. Some overtime work may be required.
Lifting: The employee must be able to lift up to 5 lbs. frequently and up to 15 lbs. occasionally for short durations.
Carrying: The employee must be able to carry up to 5 lbs. frequently and up to 15 lobs occasionally for short distances.
Pushing/Pulling: The employee must be able to push/pull up to 5 lbs. frequently and up to 15 lbs. occasionally usually from desk level to floor or floor to desk level.
Other Physical Requirements: Upper extremity usage, motor coordination, range of motion, vision, hearing and balance should be in a range to safely preclude the harm or injury to the employee in this position or the harm or injury to other employees.
Environmental Considerations: The employee will in most cases work in a central air-conditioned building; however, may be exposed to dust, fumes or gases and to changes of weather when exposed to outdoors at job sites or other locations.
Professional and ethical behavior
Must manage time efficiently and effectively
Based on Experience
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor and/or manager.
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as exhaustive list of all job duties, responsibilities and requirements.
||1880 South Dairy Ashford |
Houston, TX 77077